When will the customer be refunded after we registered a return?

Klarna will process refunds within 14 days after you register a return or cancel an order.

A customer’s refund is processed differently depending on which payment method they chose when making the purchase, but in general it takes between 2-5 business days for Klarna the process a refund:

  • Direct payment: the amount will be refunded to the account which was used at the time of the purchase.
  • Invoice: if the customer has paid through the Klarna app or through klarna.com we will refund the amount once the invoice has been refunded.
  • Part payment: the amount will be deducted from the customers total debt or we will contact the customer for bank details.

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