When will the customer be refunded after we registered a return?
Klarna will process refunds within 14 days after you register a return or cancel an order.
A customer’s refund is processed differently depending on which payment method they chose when making the purchase, but in general it takes between 2-5 business days for Klarna the process a refund:
- Direct payment: the amount will be refunded to the account which was used at the time of the purchase.
- Invoice: if the customer has paid through the Klarna app or through klarna.com we will refund the amount once the invoice has been refunded.
- Part payment: the amount will be deducted from the customers total debt or we will contact the customer for bank details.
Was this article helpful?