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Customer related cases

  • What can we answer when the customer if they ask about the remaining amount to pay?
  • How do I resend an invoice to a customer?
  • How do I post pone the due date for an order that will be delayed?
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  • What happens when the customer makes a return?
  • Can I remove a customers reminder fee?
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  • How do we update our contact details on the statements addressed to our customers?
  • How do we send an updated invoice which the customer has disputed?
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  • We are waiting for a return - what should we do with the invoice?
  • The customer is wondering how much is left to pay. What should we answer?
  • A customer has paid us but should have paid Klarna. How do we resolve it?
  • When will the customer be refunded after we registered a return?
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Copyright © 2005-2022 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.

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