Customer related cases Archives

What can we answer when the customer if they ask about the remaining amount to pay?

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https://www.klarna.com/uk/business/merchant-support/what-can-we-answer-when-the-customer-if-they-ask-about-the-remaining-amount-to-pay/

How do I resend an invoice to a customer?

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https://www.klarna.com/uk/business/merchant-support/how-do-i-resend-an-invoice-to-the-customer/

How do I post pone the due date for an order that will be delayed?

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https://www.klarna.com/uk/business/merchant-support/how-do-i-post-pone-the-due-date-for-an-order-that-will-be-delayed/

How do I change a customers billing address?

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https://www.klarna.com/uk/business/merchant-support/how-do-i-change-a-customers-billing-address/

Why can't the customer complete their purchase?

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https://www.klarna.com/uk/business/merchant-support/why-cant-the-customer-complete-their-purchase/

What happens when the customer makes a return?

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https://www.klarna.com/uk/business/merchant-support/what-happens-when-the-customer-makes-a-return/

Can I remove a customers reminder fee?

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https://www.klarna.com/uk/business/merchant-support/can-i-remove-a-customers-reminder-fee/

How can I market Klarna in my physical store?

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https://www.klarna.com/uk/business/merchant-support/how-can-i-market-klarna-in-my-physical-store/

How do we update our contact details on the statements addressed to our customers?

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https://www.klarna.com/uk/business/merchant-support/update-contact-details-statements-addressed-customers/

How do we send an updated invoice which the customer has disputed?

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https://www.klarna.com/uk/business/merchant-support/updated-invoice-customer-disputed/

What should we do if a customer disputes their statement?

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https://www.klarna.com/uk/business/merchant-support/customer-disputes-statement/

We are waiting for a return - what should we do with the invoice?

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Link to answer

https://www.klarna.com/uk/business/merchant-support/waiting-return/

The customer is wondering how much is left to pay. What should we answer?

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Link to answer

https://www.klarna.com/uk/business/merchant-support/updated-statement-overview/

A customer has paid us but should have paid Klarna. How do we resolve it?

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https://www.klarna.com/uk/business/merchant-support/customer-paid-us/

When will the customer be refunded after we registered a return?

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https://www.klarna.com/uk/business/merchant-support/when-will-the-customer-be-refunded-after-we-registered-a-return/

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