Customer related cases
- When will the customer be refunded after we registered a return?
- How do I resend an invoice to a customer?
- How do I post pone the due date for an order that will be delayed?
- How do I change a customers billing address?
- Why can't the customer complete their purchase?
- What happens when the customer makes a return?
- Can I remove a customers reminder fee?
- How can I market Klarna in my physical store?
- How do we update our contact details on the statements addressed to our customers?
- How do we send an updated invoice which the customer has disputed?
- What should we do if a customer disputes their statement?
- We are waiting for a return - what should we do with the invoice?
- The customer is wondering how much is left to pay. What should we answer?
- A customer has paid us but should have paid Klarna. How do we resolve it?
- What can we answer when the customer asks about the remaining amount to pay?