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Customer related cases

All questions

What can we answer when the customer if they ask about the remaining amount to pay?

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How do I resend an invoice to a customer?

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How do I post pone the due date for an order that will be delayed?

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How do I change a customers billing address?

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Why can't the customer complete their purchase?

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What happens when the customer makes a return?

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Can I remove a customers reminder fee?

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How can I market Klarna in my physical store?

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How do we update our contact details on the statements addressed to our customers?

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How do we send an updated invoice which the customer has disputed?

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What should we do if a customer disputes their statement?

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We are waiting for a return - what should we do with the invoice?

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The customer is wondering how much is left to pay. What should we answer?

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A customer has paid us but should have paid Klarna. How do we resolve it?

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When will the customer be refunded after we registered a return?

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Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Klarna? Please visit our customer service page.

When will I be paid for an order?

Do you want to start selling with Klarna? Get started right away!

Merchant Support opening hours
Monday-Friday 08:00-17:00
Saturday-Sunday Closed
Bank Holidays Closed

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