• Private login

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    Log in to get an overview of your purchases, upcoming payments and settle them easily with one click.

  • Business login

    Log in to manage your orders, payout reports, store statistics, and general settings.

Has my payment been received?

Wait 3 days before checking if your payment made in the app has been registered. To confirm receipt of your payment or to track your payment status Log in.

We will always send an email confirmation and SMS for all payments received, but download our app for notifications and payment status updates in real-time.

I paid by manual bank transfer

Payments made by manual transfer take a few days to process.
If you paid the invoice manually, you might receive a payment reminder while your payment is processing. This sometimes happens if you’ve made a payment close to the due date – if you’ve already paid you can ignore the reminder.

My payment has not been received

  • The amount has been withdrawn from your bank account
  • The payee is Klarna and the submitted payment information is correct
  • Check you didn’t mistakenly pay the store directly. If so, contact the store for a refund because your Klarna statement will remain pending and must be paid.

If after 3 days your withdrawn payment has not been processed please let us know:

  1. Go to Purchases
  2. Select the order you’ve paid
  3. Tap Report a problem and select Payment not registered and follow the prompts to pause your statement.

Please keep proof of your payment, such as a screenshot or the payment reference number. You will receive an email from us whilst your statement is paused. Log in for payment information and updates about your reported problem.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.