How do I inform Klarna about a personal issue (bankruptcy, a trusteeship or a deceased person)?

We understand that this can be a difficult time and we are here to help! Please provide all required information in the request form, to start the process.

What will I need?

  • Your details (such as name, contact details, date of birth)
  • Account owner’s details (if you are not the account owner)
  • Evidence supporting your request

What happens next?

Once the information has been reviewed, we’ll contact you to discuss the next steps.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.

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