How do I replace or cancel my Klarna Card?

Temporarily block your Klarna Card by freezing it in the app. You can unfreeze your card in the app when you are ready to use your card again.

Freeze card

  1. Log in to the app
  2. Tap Klarna Card
  3. Choose Freeze my card

Cancel card

You can permanently cancel your Klarna Card in the app:

  1. Log in to the app
  2. Tap Klarna Card
  3. Go to the Settings of your Klarna Card
  4. Choose Cancel my card and select the reason why you want to cancel it

Replace card

To deactivate and replace your Klarna Card:

  1. Log in to the app
  2. Tap Klarna Card
  3. Choose Replace my card

Good to know:

  • If you’ve created a virtual Klarna Card, you must first cancel it in the app before cancelling the physical card.
  • Purchases you placed with a cancelled Klarna Card remain due for payment.
  • Cancel your Klarna Card before the 20th of the month to avoid the monthly fee for the following month.

Related articles


Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We're available 24/7 via chat.

or Call us

Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.