I need extra support to help manage my finances. What resources are available to me?

You’ve taken a great first step by searching for additional support if you are experiencing financial or payment difficulties. In addition to the support we are able to provide you regarding your purchases made using Klarna, there are specially trained experts on hand 24/7 to help you better manage your finances. Here are a number of recommended not-for-profit organisations offering free, confidential and impartial advice:

  • Money Advice Service – For free, unbiased and easy-to-access money tools, information and advice select the link or call 0800 138 7777 to speak to a Money Adviser.
  • Citizens Advice – For free and impartial consumer advice select the link chat online or alternatively call 0808 223 1133
  • AdviceUK – For debt advice including specialist advice for minority communities and people with disabilities select the link or call 0300 777 0107
  • Christians Against Poverty – Select the link and search your postcode for free debt advice in your home and then call 0800 328 0006
  • National Debtline – For free guides, factsheets, tools and debt advice select the link or call 0808 808 4000
  • StepChange Debt Charity – For debt advice throughout the UK select the link or call 0800 138 1111

Do not ignore the problem. There is plenty of support and resources available to empower you to take control of your finances.

You can find more information specifically on COVID-19 impacts to consumers on the FCA’s website here.

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