What happens if I don’t pay for my order?

We recommend to use Klarna payment services within your means and ensure that you can make your repayments on time by the due date. Klarna will also ensure you can afford to repay your purchase made with our payment options by assessing your eligibility each time you use our service.

If you do not pay for your order on time by the due date, you shall no longer be able to access Klarna’s payment options for future purchases. For purchases where payments are frequently missed, Klarna may use debt collection agencies to recover your outstanding balance. Additionally, for our Financing payment options Klarna reports missed and late payments to credit reference agencies which may negatively impact your ability to obtain credit in the future.

Good to know: For our Pay in 3 instalments and Pay in 30 days products, you may be eligible to snooze your payment due date for a interest and fee-free 10 days.

To check if you’re eligible, log into the Klarna app or click here and follow these steps:

  1. Select your purchase from the ‘Purchases’ section of the MyKlarna tab
  2. Select ‘Payment options’ from within your purchase and if eligible, you can ‘Snooze’ your purchase
  3. This will give you 10 more days to repay Klarna for your purchase

If you are experiencing, or expect to experience, payment difficulties, Klarna is here to support you. Please do not hesitate to contact our customer service team through our chat or by phone on 0203 005 0834. We can then work together to find the best solution for you.

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