What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your Instalments purchase from the card that you entered at checkout. You can find out when your payments will be taken in the email that you received at the time of purchase or by logging in to Klarna. If the automatic payment fails, we will try again after seven days. If this payment also fails, we will make another attempt after a further seven days (14 days after the date of the first attempt)

Your credit score will not be impacted by using Klarna’s Instalments product even if you have failed to pay on time.

Was this article helpful?

Still need help? Contact us.

Our customer service team is available through chat or by phone between opening hours of 9 am – 6 pm.


Local Rate: 020 300 50833
Freephone: 0808 189 3333
COVID-19 related: 0203 005 0834
Fraud related (available 24/7): 0203 005 0837