What happens if I request a payment holiday?

For Pay later payment options, your order is paused for 30 days and for Financing payment options, your order is paused for 90 days. During this period you will still be able to pay any amount if you wish to do so.

If placed on a COVID-19 payment holiday for one of our Financing payment options, this will not be reported to the credit bureaus and not impact your credit score. This will be made clear to you when agreeing to the payment holiday.

If placed on a standard payment holiday for one of our Financing payment options, we are obliged to report the status of your account to the credit bureaus on a monthly basis. This will be reported as an arrangement and may have an impact on your credit score. Once your payment holiday has finished this status will automatically be updated with the credit bureaus the following month.

After the payment holiday ends your payment schedule will resume automatically or you can contact us again for further support. You can also contact us anytime during the payment holiday if you wish to end it and resume your payment schedule.

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Local Rate: 020 300 50833
Freephone: 0808 189 3333
COVID-19 related: 0203 005 0834
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