When will I receive my Klarna Card refund?

Refunds are processed within 5 working days. You’ll receive an app notification to your device, and an email confirmation, with updated pending refund information.

If your refund cannot be automatically matched to a specific order, the refund is instead credited and reflected in the balance of your current monthly Klarna Card statement - available for your next purchase.

Still waiting for your refund?

Depending on your bank, it can take up to 14 days for the refund to reflect on your account balance.

I don’t have a connected bank account, how will I receive my refund?

Be sure to connect a bank account to your Klarna Card to speed up the refund processing time:

  1. Log in to the

  2. Go to Settings then tap Payment methods

  3. Follow the steps to link your bank account

Otherwise, you’ll receive a refund form to complete by email. Your refund will then be credited to your chosen bank account within 14 days of receipt of the completed refund form.

Can I transfer my Klarna Card positive balance?

Yes. Transfer any positive balance to your connected bank account:

  1. Log in to the

  2. Go to Purchases

  3. Navigate to your Klarna Card statement and tap Transfer 

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.