Why did I receive a reminder after returning my order?

If the payment date has passed but the return (or payment) has not been registered, you will receive a reminder. It can happen that the reminder was sent while your return was in transit or still processing.

If you have returned your order but still received a reminder, please let us know that you’re waiting for the return to be registered by reporting your return.

To report your return:

  1. Go to Orders
  2. Choose the order you want to return
  3. Tap Report return and follow the instruction to pause your invoice

Once you have reported your return, your payments will be paused until your return is registered. Your payment plan will be adjusted when the store updates your order.

Log in for any updates regarding your return.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.

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