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Why did I receive a reminder after returning my order?

If the payment date has passed but the return (or payment) has not been registered, you will receive a reminder. It can happen that the reminder was sent while your return was in transit or still processing.

If you have returned your order but still received a reminder, please let us know that you’re waiting for the return to be registered by reporting your return.

To report your return:

  1. Go to

  2. Choose the order you want to return

  3. Tap Report return and follow the instruction to pause your invoice

Once you have reported your return, your payments will be paused until your return is registered. Your payment plan will be adjusted when the store updates your order.

for any updates regarding your return.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.