Why was my financing payment not debited automatically?

There could be different reasons why your financing payment was not automatically withdrawn:

There is no active direct debit mandate
Without an active direct debit mandate, Klarna does not have the authorisation to automatically debit your bank account. Ensure you have connected an active direct debit mandate to your financing account:

Autopay is not enabled
You need to also enable autopay to automate payments after setting up a direct debit mandate, as Klarna’s automatic payment is based on two-factor authentication. Tap the toggle Autopay on also located on the same Payment Methods page.

You’ve reported a problem
If you’ve reported a problem for your order in My Klarna, the payment is automatically paused and no longer due until the investigation is closed.

You’ve made a manual payment
If you’ve made a manual payment that is either equal to, or more than, the interest-saver amount, or minimum amount, against your monthly statement, the automatic payment is not triggered.

Your account has been adjusted
If a complaint has been raised on your behalf, which resulted in an account balance adjustment against your account, the automatic payment may not have been debited.

Log in to My Klarna to view your account, or if you have any questions about any of these reasons or further issues chat with our Customer Service.

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