A better way to bank, shop and pay.
Did you know that Brits paid £5.7bn in credit card interest and fees – just in 2020?
That’s a lot of money, and frankly we think the old banks’ way of operating sucks. The traditional banks make money when you miss payments, impose hidden fees and charge you sky-high interest rates.
It’s been the same old story for decades – until now. We think it’s time for a change.
So who are we?
We’re Klarna. We are a payment company that wants to create a smarter, safer, fairer and more consumer friendly way to shop, bank and pay. We are well known for our buy now pay later products in the UK, but that’s only a fraction of what we offer globally. We also provide bank accounts, debit cards and direct payments - and we’re just getting started. Here are a few more facts so you can get to know us better...
The number of countries we operate in
Employees - we call them Klarnauts!
We believe there's a better way.
At Klarna we do things differently. Not all credit is bad - especially when shopping online. With Klarna, you can try before you buy. And you don’t have to worry about a product failing to arrive or a retailer refusing to give you a refund.
We think you should have the benefits of credit without the nasty side effects.
Buy now pay later products (like Klarna) saved UK consumers £76m in credit card fees alone last year. Our retail partners pay a small fee for each purchase made through Klarna, so that you don’t have to.
This campaign highlights what is broken about the traditional credit card model - interest free and loyalty points for the rich, paid for by those on lower incomes. And no clear payment schedule which makes it easy for consumers to get trapped into paying up to 57% APR. For smaller ticket items our pay later products are free and fair with a fixed repayment schedule. For large ticket items, we offer a regulated product called Financing; which is interest bearing, but with a fixed total cost, clear payment schedule, and no revolving credit.
We need your help, join our fight.
We support regulation, we support consumer choice. But we are fighting for a better way for everyone to shop, bank and pay. One without high interest rates or hidden fees. The problem is if we win, the big banks lose - and that is making a lot of people nervous.
We want to show politicians, the media and the world that there is a new way to pay. So if you hate interest but you love buy now pay later - like Klarna - and you want to keep shopping with us, join us.
Sign-up and support our fight for better banking.
The smarter shoppers.
Still need convincing? In the time it has taken you to read and view this website, UK Credit Card Companies have made over £40,000 in interest charges*.
The amount ‘BNPL’ saved UK customers in credit card interest fees in 2020. That’s the same as it cost to build the London Eye.
The money credit card companies make in interest and fees in one hour - the same amount of time as it takes to do your weekly food shop.
The number of UK people who are too smart for credit cards and are saving money by choosing to be a Klarna customer.
* Calculated by data from Bank of England and UK Finance
Klarna vs the old banks.
The comparison chart above on the left displays the UK Trustpilot company ratings of selected competitors as of 01/06/21 sourced from www.trustpilot.com compared with the Klarna UK Trustpilot rating. As of 01/06/21 the Klarna UK Trustpilot rating is 4.3. Natwest has a rating of 1.5, HSBC 1.3, and Barclaycard 1.2. The list of competitors selected is not comprehensive and the reasons why consumers may submit particularly positive or negative reviews will depend on many factors but what’s clear is that we certainly do have a lot of very satisfied customers and it’s something we’re very proud of.
The comparison chart above on the right displays the same selection of UK bank and credit card companies’ highest representative APR regulated consumer credit products, sourced from UK card issuer websites as of 01/06/21.
We’ve compared the representative APR for these products with the ‘representative APR’ for our ‘Pay in 3 instalments’ product. Our ‘Pay in 3 instalments’ product spreads the cost of purchases into equal monthly payments across 60 days and is an alternative to traditional credit but without the annoying interest or overdraft fees. The first third of the order amount is paid on purchase, using a bank card. Then the second and third instalments are automatically charged 30 and 60 days after purchase at a representative rate of 0% APR. That’s no interest, and no fees. Pay in 3 instalments is not regulated by the FCA.
For more information about Pay in 3 instalments, see here. The terms and conditions for Pay in 3 instalments are found here. Credit card issuers may offer variable rates of APR for different credit products and customers can typically avoid paying interest by paying off the whole of the outstanding balance by the due date at the end of each month. There is no upfront payment on purchase with a credit card and customers may vary the level of their monthly payments; however, customers will typically pay interest if they wish to spread the cost over 60 days in a similar way to the Klarna ‘Pay in 3 instalments’ product.
Credit card customers may also spread their payments over a longer period and/or pay off the debt over a greater number of instalments (but will typically pay interest on the unpaid debt if they do so). The actual rate of interest you pay with a credit card will depend on multiple factors including promotional offers, spend and the amount you pay off each month.
The comparison is of representative APR only – all competitor product examples opposite are regulated by the FCA and may include additional benefits and incentives which do not form part of Klarna’s ‘Pay in 3 instalments’ product. See card issuer websites for full details.
Klarna ‘Pay in 3 instalments’: Please shop responsibly. 18+ UK residents only. Credit subject to status. T&Cs apply. Credit provided by Klarna Bank AB (publ). See Klarna.com for details.