At Klarna, privacy isn’t just a question of keeping your data safe. It’s also about making it easy for you to be in control of that data. Because, after all, your data belongs to you.
Below you can read more about how we handle your personal data and what we do to protect it, as well as exercise your data privacy rights.
Please go to the Your California privacy choices page if you are a California resident.
The California Consumer Privacy Act (CCPA) is an act that was passed by the California legislature in 2018. It took effect on January 1, 2020. It provides individuals with privacy rights that are similar to existing rights under GLBA. However, the rights under CCPA apply to all California residents, unlike GLBA rights, which apply to customers or consumers of financial institutions.
The CCPA includes an exception for personal information that is collected, processed, or disclosed pursuant to GLBA.
Personal information you share with us could for example include
Your contact- and identification information – we need this information to be able to for example confirm your identity, offer you support, or carry out a credit assessment before granting credit.
Your payment information – we need this information to for example carry out transactions.
Personal information we collect about you could for example relate to
Name, e-mail address, telephone number, postal address, device identifiers, IP addresses, and financial account information that you provide, such as credit or debit card numbers.
Information about the interaction between you and Klarna – This could include information on how you use our service or your repayment history with Klarna, which we use to tailor our products to you, offer you support or carry out credit risk assessments before granting credit.
As we continuously work to elevate your shopping experience, we may use your data for a number of reasons, including to
Verify your identity when you use our services or contact us
Engage with you as a customer
Provide you with the services you requested
Personalize content and experiences, including providing recommendations based on your preferences
Understand your eligibility for Klarna products and services
Communicate information on the products we offer
Conduct customer satisfaction surveys
Carry out credit and fraud assessments
Perform debt collection services
Perform statistical, demographic and marketing analyses of users of the Klarna Services and their purchasing patterns
Prevent IT attacks
Meet regulatory and legal requirements
As we’ve mentioned above, we believe your data should enhance your everyday life. Below you can find some examples of how the personal data that you share with us, benefits you:
Paying with Klarna: When you use one of our pay now, pay later, or financing services or use our one-time card (available in the app), we will carry out a credit check internally and via third parties, retrieve your contact and identification information and information about the interaction between you and Klarna. This allows us to have a better understanding of your financial circumstances and your eligibility for certain products so as to provide you with the best options.
Autofill: When you decide to purchase a certain item, we offer you the possibility to save your contact- and identification information and payment information so you don’t need to manually add them with every purchase. You can choose to opt out of this feature in the ‘autofill settings’ during address registration in your purchase checkout or by reviewing the support section below.
Klarna app: When you use the Klarna app through the mobile app or a web portal, we may collect information on your overall interactions with the app, your past purchases, your transactions via bank accounts you have connected, as well as items you’ve liked in the past or chosen to add to your Klarna app. This is so we can improve our app experience, provide you with a more personalised in-app experience, such as the ability to track your deliveries, make you aware of price drops for items you’ve marked, remind you of upcoming payments, or give you a personal financial overview.
Support: To be able to offer you efficient and personalised support, we collect your contact- and identification information and an overview on previous conversations. This is so we are able to follow up on your questions and increase the speed at which we handle your inquiries.
Safe shopping: When you use Klarna’s services we collect your contact- and identification information, payment and financial information, device information, information on goods and services provided, as well as information about the interaction you’ve had with Klarna or stores, to be able to protect you against fraud and prevent attempts of money laundering. This is so you can feel safe when using Klarna and we can be sure that you’re really who you claim to be when managing your finances.
Communication and offers: If you’ve used Klarna in the past, we may also be collecting contact- and identification information, information about previous purchases and previous conversations with our support staff, as well as device information. This is so we can reach out to you about new offers, products you might be interested in and updates you may be interested in. You can easily opt out of these subscriptions by following steps laid out below.
There are a number of ways you can control the data we collect as well as the way we use it.
Autofill: Within the Klarna app you can choose to opt out of the Auto-fill feature which automatically fills in relevant information when you make future purchases. You can choose to opt out of the feature in the ‘autofill settings’ during address registration in your purchase checkout or by reviewing the support section below.
Marketing communication: In order to unsubscribe from marketing sendouts you can easily click on the ‘unsubscribe’ link at the bottom of each email. You can also reach out to us by email where you state your wish to opt-out from receiving marketing send outs. For all contact information, please review the support section below.
Identification: You can personalise how you would like us to verify your identity before each purchase within the Klarna app. Simply go to the Klarna app and choose “Settings”/”Privacy & Security”
Request a copy of the data we collect about you – You have the right to request a copy of your personal data. In order to do so, please review the support section below.
Request that we rectify inaccurate or incomplete information about yourself – In case you perceive information referring to you to be wrong or incomplete, you have the right to request the information to be rectified or completed. If you want to make such changes, you simply contact us via our 24/7 chat or by contacting our support team, describing your request.
Terminate a product, service, or your whole relationship with Klarna – You are able to manage, or terminate, most of our product and services directly in the Klarna app. By terminating a product or service you thereby terminate the connected terms and conditions. Should you have any questions on how to terminate a product or service, you are welcome to chat with us 24/7 via the app.
Request deletion of your personal data – You have the right to request for personal data – that Klarna is not obliged to keep – to be deleted. Please note that as a consequence, you won’t for example receive any marketing material from us nor be able to log in to our web portal or mobile app once this process has been completed. If you wish to request your personal data to be deleted, please review the support section below.
If you wish to limit specific type of data you share with us, you can e.g. always opt out from marketing sendouts, (see section “How you can control what information we collect and how we use it”) or remove certain products or services you have been using (see section “Terminate a product, service, or your whole relationship with Klarna”).
Retention of certain data
Please note that there may be instances where access to data or the right to delete specific information may be limited. For example, as a financial institution, we are required to retain certain data by law, for example for Anti-Money Laundering purposes. In addition to legal requirements, we may also retain certain information to protect both you and us, e.g. for fraud prevention purposes.
Identification before receiving access or erasure of data
In order to exercise your right to have your data erased or your right of access to your personal data, Klarna will need to identify you, for example, via your identification information and information only you would have access to. As a countermeasure to wrongfully disclose or delete personal data, we will always be required to properly identify you first.
Depending on the service you wish to use, we may need to share some of your data with a select number of third parties, for example partners (cloud computing platforms, payment service providers or online selling platforms) or authorities. To give you some examples, the reason for this may be so we can store your data safely, administer your purchases with stores, abide by regulatory requirements, prevent fraud, carry out credit risk assessments, or to communicate with you via a non-Klarna platform (e.g. Facebook or Twitter).
When you choose to share your data with us, we know you trust us to do the right thing. Doing the right thing not only means keeping your best interest in mind but also complying with applicable laws and requirements. And when it comes to how and when we use your data, there are many rules governing such practices. A more recent example includes complying with the California Consumer Privacy Act (the CCPA), a law regulating data protection and privacy for all California Residents.
Being a financial institution, we also need to comply with a number of additional rules, for example the Gramm-Leach-Bliley Act (GLBA) setting out how we may use and protect your financial information.. Under these rules we are sometimes required to store certain information or share details with public authorities when ordered to do so.
We take these responsibilities extremely seriously and always work to keep your best interest in mind when assessing how to best comply with them.
We heavily invest in our advanced security system which continuously monitors our systems to report any suspicious activity. When you use Klarna, it’s important you know that before we even begin building our products, we go at length to assess any potential risks that could exist and strive to design the necessary countermeasures to make sure you stay safe. Of course we encrypt your data where appropriate, while making sure that only the right people have access.
Making your data work for you.
Great experiences shouldn’t have to come at the expense of your privacy. Your data helps us provide you with an intuitive, quick and automated experience so you can stop worrying about how long it takes to make a payment, and spend more time doing the things you love.
We always strive to tell you about our data practices. That’s why this page is aimed at providing you with a useful and digestible overview on our data protection practices, on top of our more extensive privacy notice.
Meeting our responsibilities.
When you’re sharing your data with us, we know you trust us to do what’s right. As a financial institution, we need to comply with a number of data practice rules. We take this extremely seriously and always keep your best interest at heart when complying with these.
Your data. Your rights.
We understand that your data is...well, your data. And when it comes to getting insights on our privacy standards, how we collect, use and store your data, and how you can control each of these steps, we believe it should be as simple as possible.
Offering security and support.
When it comes to trust, we know that giving you our word just isn’t enough. That’s why we continuously work to introduce new ways to keep your data safe via our advanced security system and provide you with adequate support if you have privacy related questions.
Do you have any questions about data protection or would you like to receive further information about your personal data? We are here to help you. Depending on the nature of your request, there are two ways to contact us:
1. For the following matters, please fill out this form.
Deleting your personal data and terminating your customer relationship with Klarna: If you exercise your right to be forgotten, we will delete your personal data. This means that you will no longer be able to access previous orders or your account. You can place new orders again after we have successfully deleted your data. According to legal requirements, we may need to retain certain personal data even after your deletion request. If you only wish to unsubscribe from our marketing communications or remove a specific service, you can do so either in the app or by contacting our customer service.
Rectifying your information: You can have incorrect personal data such as your name or date of birth corrected.
2. If you need help with other data protection-related issues or if you want to contact our data protection officer, we are also here for you. You can contact us in the following ways:
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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards in the Klarna App, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.