If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

Feedback and complaints.

I’ve got some feedback and ideas on how you could improve your service.

That’s great! The task of simplifying buying is an ongoing one, and we value your input. Please send your suggestions to info@klarna.com and we’ll try to implement it.

I am dissatisfied. How can I file a complaint?

To submit a complaint, please send your contact details and statement number (if you have one) to Klarna’s Customer Service at customerservice@klarna.com. To ensure that we help you as quickly and effectively as possible, please provide us with as much relevant information as possible. We will make every effort to resolve your complaint and we will inform you about the steps we take to do this.