Feedback and complaints

I have some feedback and ideas on how you could improve your service

We value your feedback at Klarna and are committed to continuously improving our services. We appreciate hearing about your experience with our products and services, as it helps us enhance our offerings. To share your feedback, please contact our

and let them know that you would like to provide feedback for our consideration.

I have an issue with my order – What should I do?

If you're facing any problems with your purchase, such as non-delivery, incorrect items, or unacknowledged returns, you can report the issue to us. This will allow time for you to contact the merchant and attempt to resolve the problem. Additionally, you may be eligible for coverage under our Buyers Protection Policy (please refer to the

for details). For more information and guidance on reporting and managing order issues, please visit our FAQ section on .

I am dissatisfied with Klarna’s payment products or service – How can I make a complaint?

We understand that sometimes things don't go as planned, and we want to make it right for you.

If you're dissatisfied with your experience using Klarna's payment products or services, please reach out to us. You can find answers to common questions, report problems, or seek additional support through the Klarna app or by logging in to our website. Our dedicated

representatives will work diligently to resolve any problems or misunderstandings as quickly as possible. If necessary, they can escalate your issue or complaint to the appropriate team for further assistance. We value each and every customer and are committed to providing fair, prompt, and courteous service at all times.

To submit your complaint:

  • Contact our

    (current opening hours can be found on the linked page).

  • File your complaint with one of our trained Customer Service agents

  • Provide us with as much relevant information as possible (e.g., your statement reference), to ensure that we can help you as quickly and effectively as possible

We handle all complaints promptly, effectively, and with a positive approach. Our goal is to resolve your complaint during your initial contact with us. If immediate resolution is not possible, we will acknowledge your complaint and strive to investigate and resolve it within 20 business days, whenever feasible.

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.