Customer service

When will my order be delivered?

Does Klarna protect my personal information?

How can I report a fraud attempt to Klarna?

What is Klarna's privacy policy?

How do I close my Klarna account?

How do I update my address?

How do I add or delete a card or bank account connected to my Klarna account?

How do I cancel my order?

How do I log in?

How do I open a Klarna account?

I received an error when trying to make a payment. What do I do?

Where can I view Klarna’s terms and conditions?

How do I download the app?

Why are not all payment methods available at the checkout?

What is Monthly Financing and how does it work?

Two payments have been charged to my credit or debit card, but only one payment appears on my account. Why is this?

Is there a late fee for 4 interest-free installments?

How do I sign up for 4 interest-free installments?

My purchase was denied, why do I still have a pending authorization hold on my card?

What if I never use the One-time card and want to cancel it?

What is 'Pay later in 30 days'?

How do I disconnect my email from Email Connect?

Why was my One-time card purchase declined?

What happens when my order has gone to Collections and what should I do?

Is the app available in other languages?

How do I terminate my Vibe membership?

What is Vibe and how does it work?

There’s something wrong with my order. Do I have to pay?

What is Email Connect and how does it work?

What is ‘Pay over 6 months’?

My order was cancelled, why am I still being charged?

What data is Klarna collecting from my emails?

Why should I allow Klarna to scan my emails?

Can I prevent Klarna from accessing a specific email?

Can people working at Klarna read my emails?

Is someone at Klarna reading my emails to find tracking numbers and order information?

How long after I disconnect my email will Klarna stop scanning my emails for purchase information?

How can I remove imported purchases from the Klarna app?

Which types of email accounts can I connect?

Why didn’t an email in my inbox with package tracking show up in the Klarna app?

Will Klarna handle any special categories of personal data within the Email Connect service?

Does Klarna read all my emails?

Which keywords are being used to identify relevant emails?

What is in-store shopping with Klarna?

How do I create a Digital card for in-store shopping?

Which stores offer in-store shopping with Klarna?

How do I pay in-store using Klarna?

Does the tracker cover CO2 only?

Does Klarna share CO2 user data with any third parties?

What is Give one?

What is the CO2 calculation displayed in the app and how is it calculated?

Does Klarna perform a credit check?

How can I change my email address?

Why do I see two orders in the Klarna App when I only placed one order?

What is a One-time card and how does it work?

Why was my purchase not approved with Klarna?

How can I get approved to pay with Klarna?

Can I pay earlier or later?

I haven’t received my order. Do I have to pay?

Why can't I pay with Klarna anymore?

Can I make multiple purchases with Klarna?

Where can I find my orders, balance and payments?

What happens if I can’t pay on time?

What happens if my purchase is for a different amount than my One-time card?

How do I change the card on file?

How do I pay for my order?

When is my payment due?

How can I schedule automatic payments (Autopay) or turn it off?

How do I turn on notifications?

Does Klarna affect my credit score?

What happens after I‘ve reported my problem?

What’s the status of the investigation into my problem?

How long does it take for my problem to be solved?

My problem has been solved, what should I do?

Why was the investigation of my problem closed, even though my problem has not been solved yet?

What should I do if the store doesn’t respond?

My return hasn’t been registered, what should I do?

Can I change my return after it's been reported?

How do I return my order?

What happens when I report a return?

Which payment methods are accepted by Klarna?

Customer service

How long do refunds take?

What’s my credit limit and how much can I spend?

Why did I receive a reminder after returning my order?

What’s the status of the investigation of my return?

How long does it take for my return to be registered?

Why was the investigation of my return closed, even though my return hasn't been registered yet?

How can I make a formal complaint to Klarna?

Why was I asked to connect my bank account?

How is my data protected when I connect my bank account?

Account & settings


Data protection

Debt collection & late fees

Declined Purchase


Delivery & returns

Email connect

Fraud & security

Fraud protection

How to use Klarna

Login & account access

Make & manage payments

Manage payment & contact details

Manage refunds

One-time card

Payment issues

Payment options


Problem resolution

Products & services


Report fraud


Settings & notifications

Spending limit


Sustainability at Klarna


Klarna stores



Abercrombie and Fitch


Good American






DICK'S Sporting Goods






Ralph Lauren




The Home Depot







Turkish Airlines

Nasty Gal



Saks OFF 5th




Cotton On

Tommy Hilfiger




Coach Outlet

Jimmy Jazz







Ted Baker

Kids Foot Locker

JD Sports



Under Armour



Hot Topic


Finish Line



Foot Locker

Shoe Carnival







The North Face


Hibbett Sports | City Gear

WWE Shop



Dish Network





American Eagle

Nordstrom Rack








Club Monaco

The Ridge Wallet



Saks Fifth Avenue &



Calvin Klein

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Arts & crafts


Baby & toddler


Black owned businesses

Clothes & fashion






Pet supplies

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For Business

Electronics industry

Merchant Support

Home industry

Platforms and partners - (Partner Directory)

Get Started


Salesforce Commerce Cloud

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Platform Checklist


Mythbusting the Q1 sales slump


Reach our shoppers

Footwear industry

The Merchant portal

Ad policy

The Big Game event

Join the Klarna Partner Program.

Digital River


Beauty industry

Sport & outdoors industry

On-site messaging

Who does Klarna work with?

How do I get started with Klarna?

Are there any restrictions on what I can sell through Klarna?

Do I have a contact person?

When do I need to transfer my contract?

What is an administrator in the Merchant portal?

What is a payment service provider (PSP)?

What is a captured order?

The integration is not working. What should I do?

Why am I sent back to the shopping cart when I try to complete the purchase in the checkout?

What is a 'Stop request'?

Does Klarna communicate stop requests with customers?

What does the 'Pending' or 'Rejected' order status mean in the Merchant portal?

What happens with a customer's payment when an order expires?

What is the customer's late fee and can I remove it?

Why is a customer denied by Klarna?

How do I change the customer's billing and shipping address?

Does Klarna display different ads for returning customers?

What is required to work with Klarna?

How do I add new or additional products?

Is there a binding period for my contract?

How do I fix the error message '401 Unauthorized' in the checkout?

How do I troubleshoot Shopify errors?

How do I log into the Merchant portal?

What do the different order details mean?

How do I remove an item from the customer's order?

When will a customer receive the refund?

When should I postpone an order's invoice due date?

What happens when a customer makes a return?

Can I add the pre-qualification/eligibility flow to my On-site messaging placements?

Is the landing page (data-key=”info-page”) a dynamic or static page?

How can I let my customers know about flexible payment options with Klarna?

In which countries can I use Klarna?

What platforms do you work with?

How do I cancel my Klarna application?

Can I change the details in my Klarna application?

Who is a Klarna account owner?

Who is an authorized signatory?

How do I integrate my WooCommerce store with Klarna?

How does Klarna handle 'Sales tax' on orders?

My customers' details are correct, but they still can't pay with Klarna. What's next?

What happens to my payouts while my new bank account details are being updated?

How do I update my business address and contact information?

How do I update my employer registration number (EIN)?

How do I update my e-commerce store URL?

How do I update my brand/business name?

How do I update my risk email address?

What do I need to do for my brand to shine in the Klarna app?

I’ve customized my messages but I still see the old design on my site. What should I do?

What kind of messaging is currently supported and where can I place it on my website?

What is a dispute and how does Klarna help solve it?

What is Klarna’s shipping policy?

What do I need to do when there is a delivery delay?

Why do I need two-factor authentication (2FA) enabled?

How do I add the Klarna API credentials to my Shopify store?

Can I edit the social media images to customize it for my brand?

What are merchant reversals?

How do I integrate my BigCommerce store with Klarna?

How do I integrate my Shopify store with Klarna?

My API credentials don't work. What should I do?

What is an uncaptured order?

Why did I receive an email regarding the company's majority owners?

When can I start integrating Klarna?

Why is my customer's order canceled by Klarna?

What to do if a customer pays me directly?

What is my payout schedule?

Why is there a payment delay in my payouts?

Why are my payouts suspended?

How do I resend an invoice to a customer?

Where do I find my contract?

What is a merchant ID?

How does the integration process work?

How do I integrate Klarna?

What is the username and password I need to add in my platform?

What are the Klarna API credentials and how do I use them?

Where do I find and generate Klarna API credentials?

I’ve lost my Klarna API credentials. What should I do?

I believe my API credentials are being misused. What should I do?

How do I add the Klarna API credentials to my BigCommerce store?

How do I read log entries?

Can I define multiple filters while searching for information?

How do I change the language in the Merchant portal?

What features are available in the Merchant portal?

How do I get support in the Merchant portal?

How do I disable two-factor authentication (2FA)?

Where can I find the orders in the Merchant portal?

What do the different order statuses mean?

What is the order's expiration date and how can I extend it?

What can I do with an expired order?

What does 'Expires soon' mean?

How do I cancel an order in the Merchant portal?

How do I remove an order?

How do I register a returned order?

How do I refund an order?

Where can I get information about my payout?

How are fees calculated?

Why is there a payout report in the Merchant portal but no payouts made?

When do I get paid for an order?

How do I change my bank account details?

How do I add a logo to statements?

What can I do in the Settings section?

How do I enable email notifications for new orders?

How do I enable email notifications for new disputes?

What are the different types of user permissions?

How do I change an administrator for my Merchant portal account?

How do I add a user in the Merchant portal?

How do I remove a user in the Merchant portal?

The user access is not saved. What should I do?

What do I do when I can't deliver all the products to my customer in one go?

What do I do with a returned order?

What are my merchant responsibilities in case of a dispute?

How can I sign up to Disputes?

How can I add users to Disputes?

What aspects of the message(s) can I customize?

Does On-site messaging support mini-cart or pop-cart pages?

Why is On-site messaging not showing on my page?

The loading time seems to be slow, is that normal?

What is Grab and go marketing?

Why should I announce to shoppers that I’ve launched with Klarna?

How do I make sure Klarna uses my logo in customer communications?

What assets can I add in Branding?

Retail Insider

4 Installments

The return to retail. How consumers plan to spend post-lockdown.




Adobe Commerce

Sales channels page

Pay in 30 days







Case Studies

Payment methods

Fashion industry

Express button

SME homepage


I need to update the Klarna information on my website's Terms and Conditions (T&C) page. What information should I add?


Klarna for Gen Z


For Business

Marketing solutions

Influencer Marketing Platform


Account & business details


Canceled orders

Customer payments


Delivery & returns


Disputes access

Expired orders

Features & support

Getting started

Grab and go marketing

Integrating Klarna


Intro to Klarna

Klarna API credentials

Klarna glossary

Login & access


Manage business details

Manage disputes

Manage payment details


Order details

Order statuses

Orders & refunds

Payment solutions


Payout schedule

Products & services


Retailer resources


Settings & notifications

Shipping policy


Two-factor authentication (2FA)

Your account

Your contract

Fraud liability protection
Terms of Use
Extra O blog

Welcome to The Extra O.

Improve your money memory.

Behind the scenes with Hypebeast.

Uncovering younger generations' money management habits.

How Shopping Patterns Change During the Covid-19 Crisis

Is the Coronavirus Crisis Making Shoppers More Mindful?

Klarna turns 15

5 steps to get on top of your finances.

App shopping is hotter than ever.

Mindful Money: Tips on spending (and saving).

Klarna wins the Epic Brands award.

Let’s celebrate retailers helping the community.

DIY home projects are trending as people stay in.

The COVID-19 impact on online shopping in different countries.

Klarna Drag brunch: new campaign supports drag community during COVID-19

Track all your deliveries in the Klarna app

App shopping is a helping hand during hard times.

Klarna pledges to support the frontline response to COVID-19 with ASOS Giveback Day.

Influencers’ verdict: What online shopping will look like in 2021

How we're reshaping the world of finance

Shoppers just wanna have fun – with their hobbies.

Klarna announces partnership with Sephora, giving beauty lovers a new way to shop online.

Online flower sales spiked as US shoppers celebrated their mothers.

A discount disco is happening in Klarna’s app.

Satisfaction is our shoppers’ middle name.

‘Pawesome’ Klarna campaign wins OBIE Awards.

The Exclusive KENZO Sale You Don’t Want to Miss.

Shop looks inspired by Killing Eve with Klarna.

Beauty Trends from Glossy’s Virtual Summit.

How fashion brands are supporting Pride in 2020.

To be silent is to be complicit.

Shop these Black-owned businesses.

We like your Vibe. Hope you like ours.

H&M: “We see Klarna as a key differentiator”

Shopping just leveled up: introducing the new look Klarna app.

Heads up! A Spanish language option is available on the US Klarna App and site.

Klarna among top five most disruptive companies globally.

Why Gen Z is leading fashion retail’s recovery.

As stores reopen, retailers must navigate a new normal.

The secret behind how Klarna became one of the most disruptive companies.

Klarna launches biggest US brand campaign with a Swedish twist.

Klarna delivers smoooth sale shopping this July 4th.

The Klarna app is downloaded 42,000 times per day. Here’s why.

¡Hola amigos! Klarna expands to Spain and Belgium in new markets push.

Adidas has arrived.

The Klarna app is ranked as one of the most popular shopping apps in the US.

An update on our goal to become carbon neutral.

3 bad money habits and how to break them.

Klarna’s virtual pop-up takes online shopping to ‘smoooth’ new levels.

Why wellness and personal care remain top of mind for Gen Z.

New Klarna report reveals five unexpected COVID beauty trends.

Don't miss these shades (and savings) on National Lipstick Day.

Making shopping social with followable wish lists.

One million monthly app users in the US – and we’re just getting started.

Introducing Google Pay for in-store purchases.

First look: Discover Jen Atkin and Aimee Song’s wish list favorites.

Klarna gamifies fashion with exclusive virtual shop in Animal Crossing.

Meet us at the Finish Line.

Klarna’s wish lists reveal what shoppers are craving for.

Smoooth summer! New record for the Klarna app.

These women-owned businesses have our vote.

Making the switch to clean beauty just got easier.

Why 35,000 new retailers have joined Klarna this year.

Gymshark and Klarna team up to offer fitness enthusiasts flexible payment solutions in the US.

Klarna named to CB Insights Fintech 250 for 3rd consecutive year.

Your Klarna and Pay in 4 questions, answered.

Thousands in line to get into our club.

Dreamy shoes are what most shoppers are wishing for.

Why Klarna’s Spanish-language app is a success.

Klarna – the number one shopping app in US App Store.

Lady Gaga’s beauty brand HAUS LABORATORIES Partners with Klarna to Offer Makeup Lovers Flexible Payment Solutions

Klarna supports Time to Vote initiative

Klarna app downloads reach new heights ahead of holiday season.

What our customers are saying: check out Klarna reviews.

Por qué tiene tanto éxito la aplicación Klarna en español en Estados Unidos.

Celebrate National Handbag Day with this exclusive Teddy Blake x Klarna collaboration.

Shoppers love Klarna's rewards club: 350,000 join the club within first month

Klarna teams up with pro-streamers and celebrity gamers for a one-of-a-kind livestream gaming competition.

Klarna’s dog-loving campaign awarded by Adweek.

The holiday season has kicked off in the Klarna app.

How to Pay in 4 with Klarna.

Klarna reveals predictions for this sale season’s most-shopped items

Klarna launches research lab to explore the future of shopping.

Sephora: “Klarna is living up to its promise of a smoooth experience”

Welcoming some big names to the Klarna family.

New features make the Klarna app the ultimate holiday shopping tool.

The mailbox is dead. Long live the modular mailbox.

Klarna reaches a record 11 million customers in the US.

A new era for in-store shopping this holiday season with Klarna.

Black Friday with Klarna – a global summary.

Klarna named to CB Insights inaugural Retail Tech 100.

Shoppers embrace tickets and travel as holiday shipping deadlines approach.

Klarna bridges the gap between print and digital in Cosmo’s instantly shoppable holiday issue.

Klarna’s data reveal what people wish for Christmas.

In-app shopping is booming in the US this holiday season.

Still shopping for Christmas gifts? Here are the best - and worst - items to give this holiday season.

A look back on 2020.

Klarna’s 2021 shopping stars: A brighter, smooother year begins.

It’s official! Klarna is a Certified Great Place to Work in the US

Three key takeaways from 2020 that every retailer should know.

How OUAI quadrupled ROAS with Klarna.

Five new types of shoppers and how to engage them in 2021.

More than 1 million Vibe members now get multiple rewards to choose from.

Did you catch us at the Big Game?

Q&A: Klarna In-Store for business.

What's "In Store" With O.N.S Clothing.

More than a month: Two Black-owned businesses discuss Black History, big challenges & breaking the cycle.

What is 1% of $1bn? It's our new sustainability commitment.

Lessons from Lady Gaga’s tech-first beauty brand.

5 hot tips to perfect your SMS marketing strategy.

Klarna’s Raji Behal selected as Amazing Women in eCommerce Honoree.

Media icon Joanna Coles on slowing down and conquering your fear of failure.

Beautycounter founder Gregg Renfrew on finding a work/life balance and leading with empathy.

Fashion PR maven Gia Kuan on being human and giving underrepresented brands a voice.

Maude founder Éva Goicochea on destigmatizing sexual wellness and being a fearless leader.

Tanya Taylor on women supporting women and her favorite mindfulness app.

Missoma founder Marisa Hordern on team collaboration and the power of ‘no’.

5 takeaways from our conversation with Selena Gomez’s Rare Beauty.

What’s “in store” with rue21.

Three-time founder and CEO Lori Caden on tackling taboo topics and finding your tribe.

Why fashion and beauty are banking on livestream shopping.

5 simple steps to start maximizing your customer LTV.

What shoppers want from brick-and-mortar stores this year.

What’s “in store” with Bluemercury.

Fresh faces & full carts: the biggest beauty trends for 2021.

In-store ain’t dead: How to enhance the IRL shopping experience.

How retailers saw a 50% lift in traffic during Klarna's Hauliday event.

Extra O blog

How Juiced Bikes upped its AOV with a checkout refresh.

How your business can think & act more sustainably in 2021.

Introducing: Carbon footprint tracking in the Klarna app.

Why brands need "shoppertainment" to foster engagement.

The 2021 ‘Sustainability Superheroes’ of retail.

How rue21 upped its AOV by 73% with Klarna.

An Outstanding Mother: Natalia Brzezinski on rejecting “balance” & embracing flow.

Femme Detox founder Shashicka Tyre-Hill on creating a collection of all-natural feminine products.

Cozy Earth founder Tyler Howells on the art of producing fine linens.

Wolven founder Kiran Jade on making sustainability sexy.

New SEO fundamentals for the modern e-commerce brand.

Instagram advertising 101: a guide to social commerce.

3 takeaways from our Clubhouse session with Glamour Magazine,, Lowe’s Companies, and more.

Let’s get sustainable with Nisolo.

Posh Peanut founder Fiona Sahakian on blending fashion with comfort for children's essentials.

maxbone founder Parisa Fowles-Pazdro on improving the pet shopping experience.

Bulletin Wholesale co-founder Ali Kriegsman on creating a new type of marketplace to connect brands and retailers.

3 new ways to create a winning customer journey.

Wondering how to close the checkout gap? Klarna’s Express Button is here to help.

Meet Klarna’s new investor: A$AP Rocky.

A$AP Rocky's GiveOne project supports reforesting in Kenya.

Detailed incident report: Incorrect Cache Configuration leading to Klarna App Exposing Personal Information

May 27 incident report

A$AP Rocky & Klarna lead us out of lockdown in style.

How to build a stellar online shopping experience.

What’s hot for summer? It’s time to re-emerge from lockdown with these fresh looks.

3 winning business lessons from The Female Company, Marla Aaron Jewelry and more.

Creator spotlight: Tishk Barzanji.

New retailers, just landed.

5 ways to improve your email marketing and boost sales.

Dig it! Klarna & Scotch & Soda invite you to plant a tree.

Let’s get sustainable with Scotch & Soda.

4 ways to leave lockdown in style, prescribed by The Dress Doctor.

Creator spotlight: Santi Zoraidez.

Mr Porter’s lessons on navigating the next normal.

4 ways to adapt to the changing retail landscape.

New retailers, just landed.

How to make Facebook and Instagram ads that work.

What’s hot this summer? Reopening report reveals the latest consumer trends. 

10 reasons your business shouldn’t snooze on buy-now-pay-later solutions.

Let’s get sustainable with Kjaer Weis.

What’s “in store” with Pandora.

Train like an Olympian with Klarna’s merchant partners.

Artist Spotlight. Blake Kathryn.

The Etsies are here: Vote for Klarna’s People's Pick Award winner.

Shopping just got smooother: Klarna acquires HERO.

Klarna named to Fortune’s Best Workplaces in New York list.

Let's kiki with Violet Chachki.

Life (and business!) lessons from Diane von Furstenberg.

What to look for when seeking funding for your business.

Go back-to-school shopping with Klarna's merchant partners.

5 travel insights you need to know for 2021.

Meet Klarna's Small Business Impact Initiative winners & their signature products.

Social media marketing for Gen Z and Millennials.

How to improve your mobile shopping experience.

Tails are wagging: Petco unleashes the power of Pay-in-4 by partnering with Klarna.

The Klarna Small Business Summer Series: What we learned.

Meet Small Business Impact Initiative winner: Satchel & Page.

Meet Small Business Impact Initiative winner: LAMIK Beauty.

The perfect fit: How INDOCHINO increased AOVs & conversions with Klarna.

How to Create a Budget and Stick to It.

Meet Small Business Impact Initiative winner: Old Salt Merchants.

Let’s get sustainable with REEF.

Meet Small Business Impact Initiative winner: Mive.

New merchants, just landed.

Klarna celebrates 20 million US customers.

Everything you need to know about eco-friendly packaging.

Meet Small Business Impact Initiative winner: Dauntless.

Raise a glass to Klarna People's Pick Winner: Noor Springael, founder of GLASenGLAS.

Small Business Impact Initiative winner: wearwell.

What brands should know when working with influencers.

Creating an emergency fund: How to set it up and why you should.

From silly and scary to super-cute: 12 Petco pet costumes sure to raise holiday spirits.

How brands can get started on TikTok and reach Gen Z.

Klarna & Beautycounter help you put your best face forward for fall.

Klarna and retail partners pair style with innovation at NYFW.

12 must-have kitchen gadgets you'll be thankful for this Thanksgiving.

5 leadership principles from Mindy Grossman, CEO of WW International.

2021 Holidays Unwrapped Report: How shoppers are ‘spending’ this season.

6 takeaways from The North Face, Petco, and Klarna CEO Sebastian Siemiatkowski on the retail revolution.

New merchants, just landed.

How to create a holiday budget (& follow it).

Information about the disturbances to Klarna’s payment methods in Europe on October 2, 2021

How to use Klarna to sleigh the holidays.

Klarna's rewards club Vibe surpasses 2 million US members.

A new solution to elevate your in-store experience: FreedomPay and Klarna.

How to reduce your e-commerce carbon footprint.

Detailed incident report: Disturbances to Klarna’s payment methods in Europe on October 2, 2021

Harry’s CEO: How to build a successful business that gives back.

Gen Z and Millennials are heading to malls for holiday shopping.

The future of shopping is here.

Supporting planet health initiatives with Klarna Give One.

Ohi CEO: How to offer faster delivery and also be good for the environment.

3 trends in beauty & BNPL to watch in 2022

Klarna sets Black Friday and Cyber Week industry records in the US.

Creator Spotlight

Doing good

Global News

Inside Klarna

Klarna in the news

Latest innovations and insights

Merchant spotlight

Mindful money

Partner highlights

Small Business Month

Trends & insights

What's new

Smooother shopping
Tracking technology notice
The Klarna app
Pay in 4
Buy now pay later
Rewards club