Customer Service

When will my order be delivered/shipped?

I have not yet received my order. What should I do?

Does Klarna protect my personal information?

How can I report a fraud attempt to Klarna?

What is Klarna's privacy policy?

How do I close my Klarna account?

How do I update my address?

How do I add or delete a card or bank account connected to my Klarna account?

How and when will I receive my refund?

How do I cancel an order?

How do I log in?

How do I open a Klarna account?

I received an error when trying to make a payment. What do I do?

How can I schedule automatic payments (Autopay) or turn it off?

When is my payment due?

How do I turn on notifications?

Where can I view Klarna’s terms and conditions?

How do I download the app?

Why wasn't my purchase approved with Klarna?

Why are not all payment methods available at the checkout?

How do I make another purchase with Klarna?

Where can I view my balance and statements?

How do I find my Klarna Financing Account number?

What's my credit line and how much am I eligible to spend?

What is Financing and how does it work?

How do I pay for my order?

Customer service

Two payments have been charged to my credit or debit card, but only one payment appears on my account. Why is this?

Which payment methods are accepted by Klarna?

Is there a late fee for 4 interest-free installments?

How do I sign up for 4 interest-free installments?

What is 'Pay in 4 installments'?

Can I pay earlier or later?

What happens if I return my purchase?

My purchase was denied, why do I still have a pending authorization hold on my card?

What happens if my purchase is for a different amount than my One-time card?

What if I never use the One-time card and want to cancel the One-time card?

What is a One-time card and how does it work?

What is 'Pay later in 30 days'?

What happens if I can’t pay on time?

I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?

How do I disconnect my email from Email Connect?

Why was my One-time card purchase declined?

What happens when my order has gone to Collections and what should I do?

How do I change the card on file?

Is the app available in other languages?

How do I terminate my Vibe membership?

What is Vibe and how does it work?

What should I do if there’s a problem with my order?

What is Email Connect and how does it work?

What is ‘Pay over 6 months’?

My order was cancelled, why am I still being charged?

What data is Klarna collecting from my emails?

Why should I allow Klarna to scan my emails?

Can I prevent Klarna from accessing a specific email?

Can people working at Klarna read my emails?

Is someone at Klarna reading my emails to find tracking numbers and order information?

How long after I disconnect my email will Klarna stop scanning my emails for purchase information?

How can I remove purchases from the Klarna app?

Which types of email accounts can I connect?

Why didn’t an email in my inbox with package tracking show up in the Klarna app?

Will Klarna handle any special categories of personal data within the Email Connect service?

Does Klarna read all my emails?

Which keywords are being used by Google to identify relevant emails?

How do I set up the Klarna Chrome extension?

Does Klarna perform a credit check on me, and will it affect my credit score?

Account & settings


Data protection

Debt collection & late fees

Declined Purchase


Delivery & returns

Email connect

Fraud & security

Fraud protection

How to use Klarna

Login & account access

Make & manage payments

Manage payment & contact details

Manage refunds

One-time card

Payment issues

Payment options


Products & services


Report fraud


Settings & notifications

Spending limit




What is the Merchant portal?

How do I login to the Merchant portal?

What can my team do in the Merchant portal?

How do I add users in the Merchant portal?

What do the various order statuses mean?

Where can I access the settlement files?

When will I be paid for an order?

How will I receive payment from Klarna?

How does Klarna charge for its service?

How does 'Pay in 30 days' work?

Where can I access marketing materials for my web store?

How do I add the Klarna badge to my available payment options?

Can I promote payment plans directly on my store?

Electronics industry


Instant shopping

Case Studies


Merchant Support

Home industry

Sport & outdoors industry

Beauty industry


Platforms and partners - (Partner Directory)

Fashion industry

Get Started



Magento Commerce


Salesforce Commerce Cloud


New Loyalty

Platform Checklist

What is a payment service provider (PSP)?

What is an Administrator?

What is AML and why do I need to complete this form?

What is required to complete an ownership change?

How do I change my bank account details?

How do I add new or additional products?

Where can I find my agreement?

Which details are required in order for my agreement to be approved?

How can I start selling with Klarna?

Is there a binding period for the agreement?

What is the Settings app?

What is the Seller app?

What is the Orders app?

What is the Settlements app?

What is the Users app?

What is the Branding app?

What does it mean that an order has expired?

What does a captured order mean?

What do I do when I can not deliver all the products to the customer in one go?

Where can I find the Klarna API credentials?

How do I remove an item from the customers order?

Where can I find my payout?

Where can I find my orders?

How do I remove an order?

How do I remove an invoice?

How do I add a user in the Merchant portal?

How do I remove a user?

How do I receive my log in details for the Merchant portal?

How can I see the order history?

How do I register a returned order?

How do I change language in the Merchant portal?

When is the customer refunded?

Can I remove a customer's late fee?

What happens when the customer makes a return?

Why can't the customer complete their purchase?

How do I change a customers billing address?

How do I post pone the due date for an order that will be delayed?

How do I resend an invoice to the customer?

How do we reply when the customer asks about their remaining account balance?

How do I market Klarna in my physical store?

What is the difference between Klarnas products?

In which countries can I use Klarna?

How do I add another product?

How do I start selling to other countries?

Are there any restrictions on what i can sell through Klarna?

What languages are Klarna's agreements available in?

How do I pay Klarna's fees?

What is required to use In-store

Do I have a contact person?

How does the integration work?

What is the username and password that needs to be added in my plattform?

What needs to be done before I can start integrating with Klarna?

How can I test my checkout?

Why am I sent back to the shopping cart when I try to complete the purchase in the checkout?

How do I fix the error message "401 Unauthorized" in the checkout?

Smoooth Sessions

Klarna Checkout does not work after I have integrated. What is the problem?


Pay in 30 days


Mythbusting the Q1 sales slump



Payment methods

Reach our shoppers

Footwear industry

Does Klarna communicate Stop Requests with customers?

Why did I receive a Stop Request?

Why did I get a fulfillment error email from Shopify?

What does the "Pending" or "Rejected" banner mean in the Merchant portal?

The Merchant portal

Can I change the wording of the placements?

Does Klarna display different ads for returning customers?

Does On-site messaging support mini-cart or pop-cart pages?

Is it possible to change the size of the placements for On-site messaging?

Is the landing page (data-key="info-page") a dynamic or static page?

Why is On-site messaging not showing on my page?

Can I add the prequalification/eligibility flow to my On-site messaging placements?

Ad policy



The Big Game event

Join the Klarna Partner Program.

Sales channels page


Retail Insider

Digital River

On-site messaging

What platforms do you work with?

How much does it cost to use Klarna?

How do I get started with Klarna?

Who does Klarna work with?

What is the minimum product price that can be used for Pay in 4?


4 Installments



Agreement questions

Customer related cases

Technical and integration

Fraud Liability Protection
Terms Of Use
Extra O Blog

Welcome to The Extra O.

Improve your money memory.

Behind the scenes with Hypebeast.

Uncovering younger generations' money management habits.

Extra O blog

5 steps to get on top of your finances.

Klarna pledges to support the frontline response to COVID-19 with ASOS Giveback Day.

‘Pawesome’ Klarna campaign wins OBIE Awards.

How fashion brands are supporting Pride in 2020.

Why Gen Z is leading fashion retail’s recovery.

Klarna delivers smoooth sale shopping this July 4th.

3 bad money habits and how to break them.

Por qué tiene tanto éxito la aplicación Klarna en español en Estados Unidos.

Celebrate National Handbag Day with this exclusive Teddy Blake x Klarna collaboration.

Klarna teams up with pro-streamers and celebrity gamers for a one-of-a-kind livestream gaming competition.

Klarna’s dog-loving campaign awarded by Adweek.

The holiday season has kicked off in the Klarna app.

How to Pay in 4 with Klarna.

Klarna reveals predictions for this sale season’s most-shopped items

Klarna launches research lab to explore the future of shopping.

Sephora: “Klarna is living up to its promise of a smoooth experience”

Welcoming some big names to the Klarna family.

New features make the Klarna app the ultimate holiday shopping tool.

The mailbox is dead. Long live the modular mailbox.

Klarna reaches a record 11 million customers in the US.

A new era for in-store shopping this holiday season with Klarna.

Black Friday with Klarna – a global summary.

Klarna named to CB Insights inaugural Retail Tech 100.

Shoppers embrace tickets and travel as holiday shipping deadlines approach.

Klarna bridges the gap between print and digital in Cosmo’s instantly shoppable holiday issue.

Klarna’s data reveal what people wish for Christmas.

In-app shopping is booming in the US this holiday season.

Still shopping for Christmas gifts? Here are the best - and worst - items to give this holiday season.

A look back on 2020.

Klarna’s 2021 shopping stars: A brighter, smooother year begins.

It’s official! Klarna is a Certified Great Place to Work in the US

Three key takeaways from 2020 that every retailer should know.

How OUAI quadrupled ROAS with Klarna.

Five new types of shoppers and how to engage them in 2021.

More than 1 million Vibe members now get multiple rewards to choose from.

Did you catch us at the Big Game?

Q&A: Klarna In-Store for business.

What's "In Store" With O.N.S Clothing.

More than a month: Two Black-owned businesses discuss Black History, big challenges & breaking the cycle.

Doing good

Global News

Inside Klarna

Klarna in the news

Latest innovations and insights

Merchant spotlight

Mindful money

Partner highlights

Trends & insights

What's new

How Shopping Patterns Change During The Covid 19 Crisis
Is The Coronavirus Crisis Making Shoppers More Mindful?
Klarna Turns 15
App Shopping Is Hotter Than Ever.
Mindful Money: Tips On Spending (and Saving).
Klarna Wins The Epic Brands Award.
Let’s Celebrate Retailers Helping The Community.
DIY Home Projects Are Trending As People Stay In.
The COVID 19 Impact On Online Shopping In Different Countries.
Klarna Drag Brunch: New Campaign Supports Drag Community During COVID 19
Track All Your Deliveries In The Klarna App
App Shopping Is A Helping Hand During Hard Times.
Influencers’ Verdict: What Online Shopping Will Look Like In 2021
How We're Reshaping The World Of Finance
Shoppers Just Wanna Have Fun – With Their Hobbies.
Klarna Announces Partnership With Sephora, Giving Beauty Lovers A New Way To Shop Online.
Online Flower Sales Spiked As US Shoppers Celebrated Their Mothers.
A Discount Disco Is Happening In Klarna’s App.
Satisfaction Is Our Shoppers’ Middle Name.
The Exclusive KENZO Sale You Don’t Want To Miss.
Shop Looks Inspired By Killing Eve With Klarna.
Beauty Trends From Glossy’s Virtual Summit.
To Be Silent Is To Be Complicit.
Shop These Black Owned Businesses.
We Like Your Vibe. Hope You Like Ours.
H&M: “We See Klarna As A Key Differentiator”
Shopping Just Leveled Up: Introducing The New Look Klarna App.
Heads Up! A Spanish Language Option Is Available On The US Klarna App And Site.
Klarna Among Top Five Most Disruptive Companies Globally.
As Stores Reopen, Retailers Must Navigate A New Normal.
The Secret Behind How Klarna Became One Of The Most Disruptive Companies.
Tracking Technology Notice
Smooother Shopping
Klarna Launches Biggest US Brand Campaign With A Swedish Twist.
The Klarna App Is Downloaded 42,000 Times Per Day. Here’s Why.
¡Hola Amigos! Klarna Expands To Spain And Belgium In New Markets Push.
Adidas Has Arrived.
The Klarna App Is Ranked As One Of The Most Popular Shopping Apps In The US.
An Update On Our Goal To Become Carbon Neutral.
Klarna’s Virtual Pop Up Takes Online Shopping To ‘smoooth’ New Levels.
Why Wellness And Personal Care Remain Top Of Mind For Gen Z.
New Klarna Report Reveals Five Unexpected COVID Beauty Trends.
Don't Miss These Shades (and Savings) On National Lipstick Day.
Making Shopping Social With Followable Wish Lists.
One Million Monthly App Users In The US – And We’re Just Getting Started.
Introducing Google Pay For In Store Purchases.
First Look: Discover Jen Atkin And Aimee Song’s Wish List Favorites.
Klarna Gamifies Fashion With Exclusive Virtual Shop In Animal Crossing.
Meet Us At The Finish Line.
Klarna’s Wish Lists Reveal What Shoppers Are Craving For.
Smoooth Summer! New Record For The Klarna App.
These Women Owned Businesses Have Our Vote.
Making The Switch To Clean Beauty Just Got Easier.
Why 35,000 New Retailers Have Joined Klarna This Year.
Gymshark And Klarna Team Up To Offer Fitness Enthusiasts Flexible Payment Solutions In The US.
Klarna Named To CB Insights Fintech 250 For 3rd Consecutive Year.
Your Klarna And Pay In 4 Questions, Answered.
Thousands In Line To Get Into Our Club.
Dreamy Shoes Are What Most Shoppers Are Wishing For.
Why Klarna’s Spanish Language App Is A Success.
Klarna – The Number One Shopping App In US App Store.
Lady Gaga’s Beauty Brand HAUS LABORATORIES Partners With Klarna To Offer Makeup Lovers Flexible Payment Solutions
Klarna Supports Time To Vote Initiative
Klarna App Downloads Reach New Heights Ahead Of Holiday Season.
What Our Customers Are Saying: Check Out Klarna Reviews.
Shoppers Love Klarna's Rewards Club: 350,000 Join The Club Within First Month
The Klarna App
Buy Now Pay Later