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Welcome to The Extra O.

Behind the scenes with Hypebeast.

Homepage - front page

Uncovering younger generations' money management habits.

Extra O blog

How Shopping Patterns Change During the Covid-19 Crisis

Is the Coronavirus Crisis Making Shoppers More Mindful?

Klarna turns 15

App shopping is hotter than ever.

Mindful Money: Tips on spending (and saving).

Klarna wins the Epic Brands award.

Let’s celebrate retailers helping the community.

DIY home projects are trending as people stay in.

The COVID-19 impact on online shopping in different countries.

Klarna Drag brunch: new campaign supports drag community during COVID-19

Track all your deliveries in the Klarna app

App shopping is a helping hand during hard times.

Klarna pledges to support the frontline response to COVID-19 with ASOS Giveback Day.

Influencers’ verdict: What online shopping will look like in 2021

How we're reshaping the world of finance

Shoppers just wanna have fun – with their hobbies.

Klarna announces partnership with Sephora, giving beauty lovers a new way to shop online.

Rewards club

Online flower sales spiked as US shoppers celebrated their mothers.

A discount disco is happening in Klarna’s app.

Satisfaction is our shoppers’ middle name.

‘Pawesome’ Klarna campaign wins OBIE Awards.

The Exclusive KENZO Sale You Don’t Want to Miss.

Shop looks inspired by Killing Eve with Klarna.

Beauty Trends from Glossy’s Virtual Summit.

How fashion brands are supporting Pride in 2020.

To be silent is to be complicit.

Shop these Black-owned businesses.

We like your Vibe. Hope you like ours.

H&M: “We see Klarna as a key differentiator”

Shopping just leveled up: introducing the new look Klarna app.

Heads up! A Spanish language option is available on the US Klarna App and site.

Klarna among top five most disruptive companies globally.

Why Gen Z is leading fashion retail’s recovery.

As stores reopen, retailers must navigate a new normal.

The secret behind how Klarna became one of the most disruptive companies.

Tracking technology notice

Smooother shopping

Klarna launches biggest US brand campaign with a Swedish twist.

Klarna delivers smoooth sale shopping this July 4th.

The Klarna app is downloaded 42,000 times per day. Here’s why.

¡Hola amigos! Klarna expands to Spain and Belgium in new markets push.

Adidas has arrived.

The Klarna app is ranked as one of the most popular shopping apps in the US.

An update on our goal to become carbon neutral.

Klarna’s virtual pop-up takes online shopping to ‘smoooth’ new levels.

Why wellness and personal care remain top of mind for Gen Z.

New Klarna report reveals five unexpected COVID beauty trends.

Don't miss these shades (and savings) on National Lipstick Day.

Making shopping social with followable wish lists.

One million monthly app users in the US – and we’re just getting started.

Introducing Google Pay for in-store purchases.

First look: Discover Jen Atkin and Aimee Song’s wish list favorites.

Klarna gamifies fashion with exclusive virtual shop in Animal Crossing.

Meet us at the Finish Line.

Klarna’s wish lists reveal what shoppers are craving for.

Smoooth summer! New record for the Klarna app.

These women-owned businesses have our vote.

Making the switch to clean beauty just got easier.


Why 35,000 new retailers have joined Klarna this year.

Gymshark and Klarna team up to offer fitness enthusiasts flexible payment solutions in the US.

Klarna named to CB Insights Fintech 250 for 3rd consecutive year.

Your Klarna and Pay in 4 questions, answered.

Thousands in line to get into our club.

The app

Dreamy shoes are what most shoppers are wishing for.

A Better Night's Sleep

Activewear Essentials

Everyday Sneakers

Explore the Great Outdoors

Global News

Home Accents

Home Decor Favorites

Inside Klarna

Klarna in the news

Latest in Athleisure

Latest innovations and insights

Merchant spotlight

Moisturizer Miracles

Scandi Cool

Spring Accessories

Spring Colors We Love

Spring Jackets

Summer Essentials

Summer Family Fun

Summer Staycation

Summer Streetwear

Tech Essentials

Top-Rated Running Shoes

Waist-Up Looks

Customer Service

When will my order be delivered/shipped?

I have not yet received my order. What should I do?

Does Klarna protect my personal information?

How can I report a fraud attempt to Klarna?

What is Klarna's privacy policy?

How do I close my Klarna account?

How do I update my address?

How do I add or delete a card or bank account connected to my Klarna account?

How and when will I receive my refund?

How do I cancel an order?

Does Klarna perform a credit check?

How do I log in?

How do I open a Klarna account?

I received an error when trying to make a payment. What do I do?

How can I schedule automatic payments (Autopay) or turn it off?

When is my payment due?

How do I turn on notifications?

Where can I view Klarna’s terms and conditions?

How do I download the app?

Where and how can I use Klarna?

Why wasn't my purchase approved with Klarna?

Why are not all payment methods available at the checkout?

How do I make another purchase with Klarna?

Where can I view my balance and statements?

How do I find my Klarna Financing Account number?

What's my credit line and how much am I eligible to spend?

What is Financing and how does it work?

How do I pay for my order?

Customer Service

Two payments have been charged to my credit or debit card, but only one payment appears on my account. Why is this?

Does Klarna affect my credit score?

Which payment methods are accepted by Klarna?

Is there a late fee for 4 interest-free installments?

How do I sign up for 4 interest-free installments?

What is 'Pay in 4 installments'?

Can I pay earlier or later?

What happens if I return my purchase?

My purchase was denied, why do I still have a pending authorization hold on my card?

What happens if my purchase is for a different amount than my One-time card?

What if I never use the One-time card and want to cancel the One-time card?

What is a One-time card and how does it work?

How much am I eligible to spend?

What is the Klarna Shopping App and how does it work?

What is 'Pay later in 30 days'?

What happens if I can’t pay on time?

I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?

How do I disconnect my email from Email Connect?

Why was my One-time card purchase declined?

What happens when my order has gone to Collections and what should I do?

How do I change the card on file?

Is the app available in other languages?

How do I terminate my Vibe membership?

What is Vibe and how does it work?

What should I do if there’s a problem with my order?

What is Email Connect and how does it work?

What is ‘Pay over 6 months’?

Account & personal details

Credit check

Declined purchase

Delivery & returns

Fraud & security

Klarna shopping app


Products & services



What is the Merchant Portal?

How do I login to the Merchant Portal?

What can my team do in the Merchant Portal?

How do I add users in the Merchant Portal?

What do the various order statuses mean?

Where can I access the settlement files?

When will I be paid for an order?

How will I receive payment from Klarna?

How does Klarna charge for its service?

What are Klarna's payment options?

How does Klarna pay over time work?

How does pay after delivery work?

Where can I access marketing materials for my web store?

How do I add the Klarna badge to my available payment options?

Can I promote payment plans directly on my store?

Electronics industry



Instant shopping

Case Studies


Merchant Support


Home industry

Sport & outdoors industry

Beauty industry


Platforms and partners - (Partner Directory)

Fashion industry

Get Started



Magento Commerce


Salesforce Commerce Cloud


On-site messaging

New Loyalty

Platform Checklist

What is a payment service provider (PSP)?

What is an Administrator?

What is AML and why do I need to complete this form?

What is required to complete an ownership change?

How do I change my bank account details?

How do I add new or additional products?

Where can I find my agreement?

Which details are required in order for my agreement to be approved?

How can I start selling with Klarna?

Is there a binding period for the agreement?

What is the Settings app?

What is the Seller app?

What is the Orders app?

What is the Settlements app?

What is the Users app?

What is the Branding app?

What does it mean that an order has expired?

What does a captured order mean?

What do I do when I can not deliver all the products to the customer in one go?

Where can I find the Klarna API Credentials?

How do I remove an item from from the customers order?

Where can I find my payout?

Where can I find my orders?

How do I remove an order?

How do I remove an Invoice?

How do I add a user in the Merchant Portal?

How do I remove a user?

How do I receive my log in details for the Merchant portal?

How can I see the order history?

How do I register a returned order?

How do I change language in the Merchant Portal?

When is the customer refunded?

Can I remove a customer's late fee?

What happens when the customer makes a return?

Why can't the customer complete their purchase?

How do I change a customers billing address?

How do I post pone the due date for an order that will be delayed?

How do I resend an invoice to the customer?

How do we reply when the customer asks about their remaining account balance?

How do I market Klarna in my physical store?

What is the difference between Klarnas products?

In which countries can I use Klarna?

How do I add another product?

How do I start selling to other countries?

Are there any restrictions on what i can sell through Klarna?

What languages are Klarna's agreements available in?

How do I pay Klarna's fees?

What is required to use In-store

Do I have a contact person?

What is Klarna Checkout?

How does the integration work?

What is the username and password that needs to be added in my plattform?

What needs to be done before I can start integrating with Klarna?

How can I test my checkout?

Why am I sent back to the shopping cart when I try to complete the purchase in the checkout?

How do I fix the error message "401 Unauthorized" in the checkout?

Smoooth Sessions

Refer a merchant

Klarna Checkout does not work after I have integrated. What is the problem?



4 Installments

Pay in 30 days



Mythbusting the Q1 sales slump




Payment methods

Reach our shoppers

Footwear industry

Does Klarna communicate Stop Requests with customers?

Why did I receive a Stop Request?

Why did I get a fulfillment error email from Shopify?

What does the "Pending" or "Rejected" banner mean in the Merchant Portal?


Agreement questions

Customer related cases

Merchant Portal

Sell with Klarna

Technical and Integration

Pay Later With Klarna