If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

Sitemap.

Customer service

When will my order be delivered/shipped?

I have not yet received my order. What should I do?

Does Klarna protect my personal information?

How can I report a fraud attempt to Klarna?

What is Klarna's privacy policy?

How do I close my Klarna account?

How do I update my address?

How do I add or delete a card or bank account connected to my Klarna account?

How and when will I receive my refund?

How do I cancel an order?

How do I log in?

How do I open a Klarna account?

I received an error when trying to make a payment. What do I do?

How can I schedule automatic payments (Autopay) or turn it off?

When is my payment due?

How do I turn on notifications?

Where can I view Klarna’s terms and conditions?

How do I download the app?

Why wasn't my purchase approved with Klarna?

Why are not all payment methods available at the checkout?

How do I make another purchase with Klarna?

Where can I view my balance and statements?

How do I find my Klarna Financing Account number?

What is Financing and how does it work?

Customer service

Two payments have been charged to my credit or debit card, but only one payment appears on my Klarna.com account. Why is this?

Is there a late fee for 4 interest-free installments?

How do I sign up for 4 interest-free installments?

Can I pay earlier or later?

My purchase was denied, why do I still have a pending authorization hold on my card?

What happens if my purchase is for a different amount than my One-time card?

What if I never use the One-time card and want to cancel the One-time card?

What is 'Pay later in 30 days'?

What happens if I can’t pay on time?

I’ve received a request for payment for a purchase that has been cancelled due to the COVID-19 pandemic. What do I do?

How do I disconnect my email from Email Connect?

Why was my One-time card purchase declined?

What happens when my order has gone to Collections and what should I do?

How do I change the card on file?

Is the app available in other languages?

How do I terminate my Vibe membership?

What is Vibe and how does it work?

What should I do if there’s a problem with my order?

What is Email Connect and how does it work?

What is ‘Pay over 6 months’?

My order was cancelled, why am I still being charged?

What data is Klarna collecting from my emails?

Why should I allow Klarna to scan my emails?

Can I prevent Klarna from accessing a specific email?

Can people working at Klarna read my emails?

Is someone at Klarna reading my emails to find tracking numbers and order information?

How long after I disconnect my email will Klarna stop scanning my emails for purchase information?

How can I remove purchases from the Klarna app?

Which types of email accounts can I connect?

Why didn’t an email in my inbox with package tracking show up in the Klarna app?

Will Klarna handle any special categories of personal data within the Email Connect service?

Does Klarna read all my emails?

Which keywords are being used by Google to identify relevant emails?

How do I set up the Klarna Chrome extension?

How do I pay for my order?

Which payment methods are accepted by Klarna?

What is a One-time card and how does it work?

What is in-store shopping with Klarna?

How do I create a Digital card for in-store shopping?

Which stores offer in-store shopping with Klarna?

How do I pay in-store using Klarna?

What's my credit line and how much am I eligible to spend?

What happens if I return my purchase?

Does Klarna perform a credit check?

Does Klarna affect my credit score?

Why do I see two orders in the Klarna App when I only placed one order?

Does the tracker cover CO2 only?

Does Klarna share CO2 user data with any third parties?

What is Give one?

What is the CO2 calculation displayed in the app and how is it calculated?

Account & settings

Cancellations

Data protection

Debt collection & late fees

Declined Purchase

Deliveries

Delivery & returns

Email connect

Fraud & security

Fraud protection

How to use Klarna

Login & account access

Make & manage payments

Manage payment & contact details

Manage refunds

One-time card

Payment issues

Payment options

Payments

Products & services

Refunds

Report fraud

Returns

Settings & notifications

Spending limit

Statements

Sustainability at Klarna

Vibe

Klarna stores

Overstock

Lenovo

Abercrombie and Fitch

ROMWE

Good American

H&M

Bose

SHEIN

FARFETCH

Nike

DICK'S Sporting Goods

Sephora

Reebok

Macy's

Torrid

Etsy

Ralph Lauren

PANDORA

FOREVER 21

Ebay

The Home Depot

Amazon

Lowe's

UGG

Apple

wayfair

Calvin Klein

Revolve

Turkish Airlines

Nasty Gal

Swarovski

GUESS

Saks OFF 5th

Clarks

JBL

Mejuri

Cotton On

Tommy Hilfiger

Aesop

Gymshark

Eastbay

Coach Outlet

Jimmy Jazz

Fender

Footaction

ModCloth

Theory

HUGO BOSS

Onewheel

Ted Baker

Kids Foot Locker

JD Sports

Bebe

MCM

Under Armour

Wish

adidas

Hot Topic

EXPRESS

Finish Line

Hollister

ASOS

Foot Locker

Shoe Carnival

Lulus

Boohoo

Aéropostale

Journeys

Coach

PrettyLittleThing

The North Face

rue21

Hibbett Sports | City Gear

WWE Shop

Superdry

GIVENCHY

Dish Network

Missguided

Honest

Target

Nordstrom

American Eagle

Nordstrom Rack

Kohls

Timberland

TOMS

GameStop

Fanatics

Zaful

Nautica

Club Monaco

The Ridge Wallet

Sonos

Ssense

Saks Fifth Avenue

Vans

Walmart

Klarna stores

Arts & crafts

Auto

Beauty

Black owned businesses

Clothes & fashion

Electronics

Health

Hobbies

Home

Luxury

Premium brands

Small businesses

Sports and outdoor

Toys & entertainment

Women owned businesses

Legal
Business

Electronics industry

Pricing

Merchant Support

Home industry

Platforms and partners - (Partner Directory)

Fashion industry

Get Started

CyberSource

BigCommerce

Magento Commerce

WooCommerce

Salesforce Commerce Cloud

3dCart

New Loyalty

Platform Checklist

Pay in 30 days

Verifone

Mythbusting the Q1 sales slump

Vend

Stripe

Payment methods

Reach our shoppers

Footwear industry

The Merchant portal

Ad policy

Global-e

The Big Game event

Join the Klarna Partner Program.

Sales channels page

Retail Insider

Digital River

4 Installments

Business

Adyen

Shopify

Beauty industry

Luxury

Sport & outdoors industry

Advertising

Financing

On-site messaging

Checkout

Express button

In-store

Who does Klarna work with?

How do I get started with Klarna?

Are there any restrictions on what I can sell through Klarna?

Do I have a contact person?

When do I need to transfer my contract?

What is an administrator in the Merchant portal?

What is a payment service provider (PSP)?

What is a captured order?

The integration is not working. What should I do?

Why am I sent back to the shopping cart when I try to complete the purchase in the checkout?

How do I change the language in the Merchant portal?

Where can I find the orders in the Merchant portal?

What is a 'Stop request'?

Does Klarna communicate stop requests with customers?

What does the 'Pending' or 'Rejected' order status mean in the Merchant portal?

What happens with a customer's payment when an order expires?

How do I remove an order?

What is the customer's late fee and can I remove it?

Why is a customer denied by Klarna?

How do I change the customer's billing and shipping address?

How do I add a user in the Merchant portal?

Does Klarna display different ads for returning customers?

What is required to work with Klarna?

Where do I find my contract?

How do I add new or additional products?

Is there a binding period for my contract?

How much does it cost to use Klarna?

How does the integration process work?

Where do I find and generate Klarna API credentials?

How do I fix the error message '401 Unauthorized' in the checkout?

How do I troubleshoot Shopify errors?

How do I log into the Merchant portal?

What do the different order details mean?

What do the different order statuses mean?

How do I remove an item from the customer's order?

When will a customer receive the refund?

How do I register a returned order?

When should I postpone an order's invoice due date?

What do I do when I can't deliver all the products to my customer in one go?

What happens when a customer makes a return?

What aspects of the message(s) can I customize?

Can I add the pre-qualification/eligibility flow to my On-site messaging placements?

Does On-site messaging support mini-cart or pop-cart pages?

Is the landing page (data-key=”info-page”) a dynamic or static page?

Why is On-site messaging not showing on my page?

What assets can I add in Branding?

How can I let my customers know about flexible payment options with Klarna?

In which countries can I use Klarna?

What platforms do you work with?

How do I cancel my Klarna application?

Can I change the details in my Klarna application?

Who is a Klarna account owner?

Who is an authorized signatory?

How do I integrate my WooCommerce store with Klarna?

Can I define multiple filters while searching for information?

How does Klarna handle 'Sales tax' on orders?

Why is there a payout report in the Merchant portal but no payouts made?

Why is there a payment delay in my payouts?

My customers' details are correct, but they still can't pay with Klarna. What's next?

What happens to my payouts while my new bank account details are being updated?

How do I update my business address and contact information?

How do I update my employer registration number (EIN)?

How do I update my e-commerce store URL?

How do I add a logo to statements?

How do I update my brand/business name?

How do I update my risk email address?

How do I enable email notifications for new disputes?

What are the different types of user permissions?

How do I change an administrator for my Merchant portal account?

How do I remove a user in the Merchant portal?

The user access is not saved. What should I do?

How can I add users to Disputes?

What is Grab-and-go marketing?

How do I cancel an order in the Merchant portal?

How do I refund an order?

What do I need to do for my brand to shine in the Klarna app?

How do I make sure Klarna uses my logo in customer communications?

I’ve customized my messages but I still see the old design on my site. What should I do?

The loading time seems to be slow, is that normal?

What kind of messaging is currently supported and where can I place it on my website?

How can I sign up to Disputes?

What is a dispute and how does Klarna help solve it?

What is Klarna’s shipping policy?

What do I need to do when there is a delivery delay?

How do I resend an invoice to a customer?

Why are my payouts suspended?

Where can I get information about my payout?

Why do I need two-factor authentication (2FA) enabled?

How do I disable two-factor authentication (2FA)?

How do I add the Klarna API credentials to my BigCommerce store?

How do I add the Klarna API credentials to my Shopify store?

I believe my API credentials are being misused. What should I do?

I’ve lost my Klarna API credentials. What should I do?

What are the Klarna API credentials and how do I use them?

How do I integrate Klarna?

Can I edit the social media images to customize it for my brand?

What are merchant reversals?

What are my merchant responsibilities in case of a dispute?

How do I enable email notifications for new orders?

What does 'Expires soon' mean?

What is the order's expiration date and how can I extend it?

How do I get support in the Merchant portal?

How do I read log entries?

How do I integrate my BigCommerce store with Klarna?

How do I integrate my Shopify store with Klarna?

My API credentials don't work. What should I do?

What is an uncaptured order?

What is a merchant ID?

Why did I receive an email regarding the company's majority owners?

What features are available in the Merchant portal?

How are fees calculated?

Why should I announce to shoppers that I’ve launched with Klarna?

When can I start integrating Klarna?

What is the username and password I need to add in my platform?

What can I do with an expired order?

Why is my customer's order canceled by Klarna?

What to do if a customer pays me directly?

When do I get paid for an order?

What is my payout schedule?

How do I change my bank account details?

What can I do in the Settings section?

What do I do with a returned order?

Case Studies

Account & business details

Branding

Canceled orders

Customer payments

Deliveries

Delivery & returns

Disputes

Disputes access

Expired orders

Features & support

Getting started

Grab and go marketing

Integrating Klarna

Integration

Intro to Klarna

Klarna API credentials

Klarna glossary

Login & access

Logs

Manage business details

Manage disputes

Manage payment details

Marketing

Order details

Order statuses

Orders & refunds

Payment solutions

Payments

Payout schedule

Products & services

Refunds

Retailer resources

Returns

Settings & notifications

Shipping policy

Statements

Two-factor authentication (2FA)

Your account

Your contract

Fraud liability protection
Terms of Use
Extra O blog

Welcome to The Extra O.

Improve your money memory.

Behind the scenes with Hypebeast.

Uncovering younger generations' money management habits.

How Shopping Patterns Change During the Covid-19 Crisis

Is the Coronavirus Crisis Making Shoppers More Mindful?

Klarna turns 15

5 steps to get on top of your finances.

App shopping is hotter than ever.

Mindful Money: Tips on spending (and saving).

Klarna wins the Epic Brands award.

Let’s celebrate retailers helping the community.

DIY home projects are trending as people stay in.

The COVID-19 impact on online shopping in different countries.

Klarna Drag brunch: new campaign supports drag community during COVID-19

Track all your deliveries in the Klarna app

App shopping is a helping hand during hard times.

Klarna pledges to support the frontline response to COVID-19 with ASOS Giveback Day.

Influencers’ verdict: What online shopping will look like in 2021

How we're reshaping the world of finance

Shoppers just wanna have fun – with their hobbies.

Klarna announces partnership with Sephora, giving beauty lovers a new way to shop online.

Online flower sales spiked as US shoppers celebrated their mothers.

A discount disco is happening in Klarna’s app.

Satisfaction is our shoppers’ middle name.

‘Pawesome’ Klarna campaign wins OBIE Awards.

The Exclusive KENZO Sale You Don’t Want to Miss.

Shop looks inspired by Killing Eve with Klarna.

Beauty Trends from Glossy’s Virtual Summit.

How fashion brands are supporting Pride in 2020.

To be silent is to be complicit.

Shop these Black-owned businesses.

We like your Vibe. Hope you like ours.

H&M: “We see Klarna as a key differentiator”

Shopping just leveled up: introducing the new look Klarna app.

Heads up! A Spanish language option is available on the US Klarna App and site.

Klarna among top five most disruptive companies globally.

Why Gen Z is leading fashion retail’s recovery.

As stores reopen, retailers must navigate a new normal.

The secret behind how Klarna became one of the most disruptive companies.

Klarna launches biggest US brand campaign with a Swedish twist.

Klarna delivers smoooth sale shopping this July 4th.

The Klarna app is downloaded 42,000 times per day. Here’s why.

¡Hola amigos! Klarna expands to Spain and Belgium in new markets push.

Adidas has arrived.

The Klarna app is ranked as one of the most popular shopping apps in the US.

An update on our goal to become carbon neutral.

3 bad money habits and how to break them.

Klarna’s virtual pop-up takes online shopping to ‘smoooth’ new levels.

Why wellness and personal care remain top of mind for Gen Z.

New Klarna report reveals five unexpected COVID beauty trends.

Don't miss these shades (and savings) on National Lipstick Day.

Making shopping social with followable wish lists.

One million monthly app users in the US – and we’re just getting started.

Introducing Google Pay for in-store purchases.

First look: Discover Jen Atkin and Aimee Song’s wish list favorites.

Klarna gamifies fashion with exclusive virtual shop in Animal Crossing.

Meet us at the Finish Line.

Klarna’s wish lists reveal what shoppers are craving for.

Smoooth summer! New record for the Klarna app.

These women-owned businesses have our vote.

Making the switch to clean beauty just got easier.

Why 35,000 new retailers have joined Klarna this year.

Gymshark and Klarna team up to offer fitness enthusiasts flexible payment solutions in the US.

Klarna named to CB Insights Fintech 250 for 3rd consecutive year.

Your Klarna and Pay in 4 questions, answered.

Thousands in line to get into our club.

Dreamy shoes are what most shoppers are wishing for.

Why Klarna’s Spanish-language app is a success.

Klarna – the number one shopping app in US App Store.

Lady Gaga’s beauty brand HAUS LABORATORIES Partners with Klarna to Offer Makeup Lovers Flexible Payment Solutions

Klarna supports Time to Vote initiative

Klarna app downloads reach new heights ahead of holiday season.

What our customers are saying: check out Klarna reviews.

Por qué tiene tanto éxito la aplicación Klarna en español en Estados Unidos.

Celebrate National Handbag Day with this exclusive Teddy Blake x Klarna collaboration.

Shoppers love Klarna's rewards club: 350,000 join the club within first month

Klarna teams up with pro-streamers and celebrity gamers for a one-of-a-kind livestream gaming competition.

Klarna’s dog-loving campaign awarded by Adweek.

The holiday season has kicked off in the Klarna app.

How to Pay in 4 with Klarna.

Klarna reveals predictions for this sale season’s most-shopped items

Klarna launches research lab to explore the future of shopping.

Sephora: “Klarna is living up to its promise of a smoooth experience”

Welcoming some big names to the Klarna family.

New features make the Klarna app the ultimate holiday shopping tool.

The mailbox is dead. Long live the modular mailbox.

Klarna reaches a record 11 million customers in the US.

A new era for in-store shopping this holiday season with Klarna.

Black Friday with Klarna – a global summary.

Klarna named to CB Insights inaugural Retail Tech 100.

Shoppers embrace tickets and travel as holiday shipping deadlines approach.

Klarna bridges the gap between print and digital in Cosmo’s instantly shoppable holiday issue.

Klarna’s data reveal what people wish for Christmas.

In-app shopping is booming in the US this holiday season.

Still shopping for Christmas gifts? Here are the best - and worst - items to give this holiday season.

A look back on 2020.

Klarna’s 2021 shopping stars: A brighter, smooother year begins.

It’s official! Klarna is a Certified Great Place to Work in the US

Three key takeaways from 2020 that every retailer should know.

How OUAI quadrupled ROAS with Klarna.

Five new types of shoppers and how to engage them in 2021.

More than 1 million Vibe members now get multiple rewards to choose from.

Did you catch us at the Big Game?

Q&A: Klarna In-Store for business.

What's "In Store" With O.N.S Clothing.

More than a month: Two Black-owned businesses discuss Black History, big challenges & breaking the cycle.

What is 1% of $1bn? It's our new sustainability commitment.

Lessons from Lady Gaga’s tech-first beauty brand.

5 hot tips to perfect your SMS marketing strategy.

Klarna’s Raji Behal selected as Amazing Women in eCommerce Honoree.

Media icon Joanna Coles on slowing down and conquering your fear of failure.

Beautycounter founder Gregg Renfrew on finding a work/life balance and leading with empathy.

Fashion PR maven Gia Kuan on being human and giving underrepresented brands a voice.

Maude founder Éva Goicochea on destigmatizing sexual wellness and being a fearless leader.

Tanya Taylor on women supporting women and her favorite mindfulness app.

Missoma founder Marisa Hordern on team collaboration and the power of ‘no’.

5 takeaways from our conversation with Selena Gomez’s Rare Beauty.

What’s “in store” with rue21.

Three-time founder and CEO Lori Caden on tackling taboo topics and finding your tribe.

Why fashion and beauty are banking on livestream shopping.

5 simple steps to start maximizing your customer LTV.

What shoppers want from brick-and-mortar stores this year.

What’s “in store” with Bluemercury.

Fresh faces & full carts: the biggest beauty trends for 2021.

In-store ain’t dead: How to enhance the IRL shopping experience.

How retailers saw a 50% lift in traffic during Klarna's Hauliday event.

Extra O blog

How Juiced Bikes upped its AOV with a checkout refresh.

How your business can think & act more sustainably in 2021.

Introducing: Carbon footprint tracking in the Klarna app.

Why brands need "shoppertainment" to foster engagement.

The 2021 ‘Sustainability Superheroes’ of retail.

How rue21 upped its AOV by 73% with Klarna.

An Outstanding Mother: Natalia Brzezinski on rejecting “balance” & embracing flow.

Doing good

Global News

Inside Klarna

Klarna in the news

Latest innovations and insights

Merchant spotlight

Mindful money

Partner highlights

Small Business Month

Trends & insights

What's new

Smooother shopping
Sitemap
Tracking technology notice
The Klarna app
Rewards club
Pay in 4
Buy now pay later