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Customer service
When will my order be delivered?
How do I close my Klarna account?
How do I change my billing address?
How can I add, remove or change my card or bank account?
I received an error message when trying to pay, what can I do?
Why are not all payment methods available at the checkout?
What is Financing and how does it work?
When will the authorization hold be released?
What if I never use the One-time card and want to cancel it?
What is 'Pay later in 30 days'?
Why was my One-time card purchase declined?
There’s something wrong with my order. Do I have to pay?
My order was cancelled, why am I still being charged?
Can I pay in-store using Klarna?
Does Klarna perform a credit check?
How can I change my email address?
Why do I see two orders in the app when I only placed one?
What is a One-time card and how does it work?
Why was my purchase not approved with Klarna?
How can I get approved to pay with Klarna?
I haven’t received my order. Do I have to pay?
Why can't I pay with Klarna anymore?
Can I make multiple purchases with Klarna?
What happens if I can’t pay on time?
What happens if my purchase is for a different amount than my One-time card?
How do I change the card for a purchase?
Does Klarna affect my credit score?
What’s the status of the investigation into my problem?
How long does it take for my problem to be solved?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?
What should I do if the store doesn’t respond?
My return hasn’t been registered, what should I do?
Can I change my return after it's been reported?
What happens when I report a return?
Why did I receive a reminder after returning my order?
What’s the status of the investigation of my return?
How long does it take for my return to be registered?
Why was the investigation of my return closed, even though my return hasn't been registered yet?
How can I make a formal complaint to Klarna?
What happens after I‘ve reported my problem?
Where can I find my payment plan?
Which payment methods are accepted by Klarna?
I don’t recognize a charge, what should I do?
What is phishing and how can I identify it?
How can I merge my Klarna accounts?
I can't log in, what can I do?
How can I protect myself against identity theft?
How can I request the deletion of my personal data?
Why do I need to verify my details when paying?
How can I report a fraud attempt?
My purchase was denied, why do I still have a pending authorization hold on my card?
How can I enable or disable delivery tracking for my orders?
Why don’t I get delivery updates for my order?
Does Klarna charge an annual fee?
How much am I eligible to spend?
Why was the first installment of my payment plan higher?
If the store only confirms part of my order will my payment plan be adjusted?
Why was I denied a Klarna Card?
How do I pay for my Klarna Card purchases?
Why was my Klarna Card purchase declined?
When will I receive my Klarna Card refund?
How do I apply for a Klarna Card?
How do I block my Klarna Card?
When will my Klarna Card be delivered?
What does the Klarna Card cost?
How do I return an order purchased with my Amazon Gift Card?
What happens if I don't use my Amazon Gift Card?
Where in the app can I find my Amazon Gift Card code?
What if my order is for a different amount than my Amazon Gift Card?
Partner stores
For Business
Join the Klarna Partner Program.
How do I get started with Klarna?
Are there any restrictions on what I can sell through Klarna?
When do I need to transfer my contract?
What is an administrator in the Merchant portal?
What is a payment service provider (PSP)?
The integration is not working. What should I do?
Why am I sent back to the shopping cart when I try to complete the purchase in the checkout?
Does Klarna communicate stop requests with customers?
What does the 'Pending' or 'Rejected' order status mean in the Merchant portal?
What happens with a customer's payment when an order expires?
What is the customer's late fee and can I remove it?
Why is a customer denied by Klarna?
How do I change the customer's billing and shipping address?
Does Klarna display different ads for returning customers?
What is required to work with Klarna?
How do I add new or additional products?
Is there a binding period for my contract?
How do I fix the error message '401 Unauthorized' in the checkout?
How do I troubleshoot Shopify errors?
How do I log into the Merchant portal?
What do the different order details mean?
How do I remove an item from the customer's order?
When will a customer receive the refund?
When should I postpone an order's invoice due date?
What happens when a customer makes a return?
Can I add the pre-qualification/eligibility flow to my On-site messaging placements?
Is the landing page (data-key=”info-page”) a dynamic or static page?
How can I let my customers know about flexible payment options with Klarna?
In which countries can I use Klarna?
How do I cancel my Klarna application?
Can I change the details in my Klarna application?
Who is a Klarna account owner?
Who is an authorized signatory?
How do I integrate my WooCommerce store with Klarna?
How does Klarna handle 'Sales tax' on orders?
My customers' details are correct, but they still can't pay with Klarna. What's next?
What happens to my payouts while my new bank account details are being updated?
How do I update my business address and contact information?
How do I update my employer registration number (EIN)?
How do I update my e-commerce store URL?
How do I update my brand/business name?
How do I update my risk email address?
What do I need to do for my brand to shine in the Klarna app?
I’ve customized my messages but I still see the old design on my site. What should I do?
What kind of messaging is currently supported and where can I place it on my website?
What is a dispute and how does Klarna help solve it?
What is Klarna’s shipping policy?
What do I need to do when there is a delivery delay?
Why do I need two-factor authentication (2FA) enabled?
Can I edit the social media images to customize it for my brand?
How do I integrate my BigCommerce store with Klarna?
How do I integrate my Shopify store with Klarna?
My API credentials don't work. What should I do?
Why did I receive an email regarding the company's majority owners?
When can I start integrating Klarna?
Why is my customer's order canceled by Klarna?
What to do if a customer pays me directly?
Why is there a payment delay in my payouts?
How do I resend an invoice to a customer?
How does the integration process work?
What is the username and password I need to add in my platform?
What are the Klarna API credentials and how do I use them?
Where do I find and generate Klarna API credentials?
I’ve lost my Klarna API credentials. What should I do?
I believe my API credentials are being misused. What should I do?
How do I add the Klarna API credentials to my BigCommerce store?
Can I define multiple filters while searching for information?
How do I change the language in the Merchant portal?
What features are available in the Merchant portal?
How do I get support in the Merchant portal?
How do I disable two-factor authentication (2FA)?
Where can I find the orders in the Merchant portal?
What do the different order statuses mean?
What is the order's expiration date and how can I extend it?
What can I do with an expired order?
What does 'Expires soon' mean?
How do I cancel an order in the Merchant portal?
How do I register a returned order?
Where can I get information about my payout?
Why is there a payout report in the Merchant portal but no payouts made?
When do I get paid for an order?
How do I change my bank account details?
How do I add a logo to statements?
What can I do in the Settings section?
How do I enable email notifications for new orders?
How do I enable email notifications for new disputes?
What are the different types of user permissions?
How do I change an administrator for my Merchant portal account?
How do I add a user in the Merchant portal?
How do I remove a user in the Merchant portal?
The user access is not saved. What should I do?
What do I do when I can't deliver all the products to my customer in one go?
What do I do with a returned order?
What are my merchant responsibilities in case of a dispute?
How can I sign up to Disputes?
How can I add users to Disputes?
What aspects of the message(s) can I customize?
Does On-site messaging support mini-cart or pop-cart pages?
Why is On-site messaging not showing on my page?
The loading time seems to be slow, is that normal?
What is Grab and go marketing?
Why should I announce to shoppers that I’ve launched with Klarna?
How do I make sure Klarna uses my logo in customer communications?
What assets can I add in Branding?
How do I integrate my Wix site with Klarna?
What platforms do you work with?
What do we do when we receive a customer email sent from the Klarna app?
Why did we receive an email from the customer that wasn’t sent from their private email address?
Fraud liability protection
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Klarna pledges to support the frontline response to COVID-19 with ASOS Giveback Day.
Influencers’ verdict: What online shopping will look like in 2021
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Klarna announces partnership with Sephora, giving beauty lovers a new way to shop online.
Online flower sales spiked as US shoppers celebrated their mothers.
A discount disco is happening in Klarna’s app.
Satisfaction is our shoppers’ middle name.
‘Pawesome’ Klarna campaign wins OBIE Awards.
The Exclusive KENZO Sale You Don’t Want to Miss.
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Shop these Black-owned businesses.
We like your Vibe. Hope you like ours.
H&M: “We see Klarna as a key differentiator”
Shopping just leveled up: introducing the new look Klarna app.
Heads up! A Spanish language option is available on the US Klarna App and site.
Klarna among top five most disruptive companies globally.
Why Gen Z is leading fashion retail’s recovery.
As stores reopen, retailers must navigate a new normal.
The secret behind how Klarna became one of the most disruptive companies.
Klarna launches biggest US brand campaign with a Swedish twist.
Klarna delivers smoooth sale shopping this July 4th.
The Klarna app is downloaded 42,000 times per day. Here’s why.
¡Hola amigos! Klarna expands to Spain and Belgium in new markets push.
The Klarna app is ranked as one of the most popular shopping apps in the US.
An update on our goal to become carbon neutral.
3 bad money habits and how to break them.
Klarna’s virtual pop-up takes online shopping to ‘smoooth’ new levels.
Why wellness and personal care remain top of mind for Gen Z.
New Klarna report reveals five unexpected COVID beauty trends.
Don't miss these shades (and savings) on National Lipstick Day.
Making shopping social with followable wish lists.
One million monthly app users in the US – and we’re just getting started.
Introducing Google Pay for in-store purchases.
First look: Discover Jen Atkin and Aimee Song’s wish list favorites.
Klarna gamifies fashion with exclusive virtual shop in Animal Crossing.
Klarna’s wish lists reveal what shoppers are craving for.
Smoooth summer! New record for the Klarna app.
These women-owned businesses have our vote.
Making the switch to clean beauty just got easier.
Why 35,000 new retailers have joined Klarna this year.
Gymshark and Klarna team up to offer fitness enthusiasts flexible payment solutions in the US.
Klarna named to CB Insights Fintech 250 for 3rd consecutive year.
Your Klarna and Pay in 4 questions, answered.
Thousands in line to get into our club.
Dreamy shoes are what most shoppers are wishing for.
Why Klarna’s Spanish-language app is a success.
Klarna – the number one shopping app in US App Store.
Klarna supports Time to Vote initiative
Klarna app downloads reach new heights ahead of holiday season.
What our customers are saying: check out Klarna reviews.
Por qué tiene tanto éxito la aplicación Klarna en español en Estados Unidos.
Celebrate National Handbag Day with this exclusive Teddy Blake x Klarna collaboration.
Shoppers love Klarna's rewards club: 350,000 join the club within first month
Klarna’s dog-loving campaign awarded by Adweek.
The holiday season has kicked off in the Klarna app.
Klarna reveals predictions for this sale season’s most-shopped items
Klarna launches research lab to explore the future of shopping.
Sephora: “Klarna is living up to its promise of a smoooth experience”
Welcoming some big names to the Klarna family.
New features make the Klarna app the ultimate holiday shopping tool.
The mailbox is dead. Long live the modular mailbox.
Klarna reaches a record 11 million customers in the US.
A new era for in-store shopping this holiday season with Klarna.
Black Friday with Klarna – a global summary.
Klarna named to CB Insights inaugural Retail Tech 100.
Shoppers embrace tickets and travel as holiday shipping deadlines approach.
Klarna bridges the gap between print and digital in Cosmo’s instantly shoppable holiday issue.
Klarna’s data reveal what people wish for Christmas.
In-app shopping is booming in the US this holiday season.
Klarna’s 2021 shopping stars: A brighter, smooother year begins.
It’s official! Klarna is a Certified Great Place to Work in the US
Three key takeaways from 2020 that every retailer should know.
How OUAI quadrupled ROAS with Klarna.
Five new types of shoppers and how to engage them in 2021.
More than 1 million Vibe members now get multiple rewards to choose from.
Did you catch us at the Big Game?
Q&A: Klarna In-Store for business.
What's "In Store" With O.N.S Clothing.
What is 1% of $1bn? It's our new sustainability commitment.
Lessons from Lady Gaga’s tech-first beauty brand.
5 hot tips to perfect your SMS marketing strategy.
Klarna’s Raji Behal selected as Amazing Women in eCommerce Honoree.
Media icon Joanna Coles on slowing down and conquering your fear of failure.
Beautycounter founder Gregg Renfrew on finding a work/life balance and leading with empathy.
Fashion PR maven Gia Kuan on being human and giving underrepresented brands a voice.
Maude founder Éva Goicochea on destigmatizing sexual wellness and being a fearless leader.
Tanya Taylor on women supporting women and her favorite mindfulness app.
Missoma founder Marisa Hordern on team collaboration and the power of ‘no’.
5 takeaways from our conversation with Selena Gomez’s Rare Beauty.
Three-time founder and CEO Lori Caden on tackling taboo topics and finding your tribe.
Why fashion and beauty are banking on livestream shopping.
5 simple steps to start maximizing your customer LTV.
What shoppers want from brick-and-mortar stores this year.
What’s “in store” with Bluemercury.
Fresh faces & full carts: the biggest beauty trends for 2021.
In-store ain’t dead: How to enhance the IRL shopping experience.
How retailers saw a 50% lift in traffic during Klarna's Hauliday event.
How Juiced Bikes upped its AOV with a checkout refresh.
How your business can think & act more sustainably in 2021.
Introducing: Carbon footprint tracking in the Klarna app.
Why brands need "shoppertainment" to foster engagement.
The 2021 ‘Sustainability Superheroes’ of retail.
How rue21 upped its AOV by 73% with Klarna.
An Outstanding Mother: Natalia Brzezinski on rejecting “balance” & embracing flow.
Femme Detox founder Shashicka Tyre-Hill on creating a collection of all-natural feminine products.
Cozy Earth founder Tyler Howells on the art of producing fine linens.
Wolven founder Kiran Jade on making sustainability sexy.
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Instagram advertising 101: a guide to social commerce.
3 takeaways from our Clubhouse session with Glamour Magazine, Peek.com, Lowe’s Companies, and more.
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Posh Peanut founder Fiona Sahakian on blending fashion with comfort for children's essentials.
maxbone founder Parisa Fowles-Pazdro on improving the pet shopping experience.
3 new ways to create a winning customer journey.
Wondering how to close the checkout gap? Klarna’s Express Button is here to help.
Meet Klarna’s new investor: A$AP Rocky.
A$AP Rocky's GiveOne project supports reforesting in Kenya.
A$AP Rocky & Klarna lead us out of lockdown in style.
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3 winning business lessons from The Female Company, Marla Aaron Jewelry and more.
Creator spotlight: Tishk Barzanji.
5 ways to improve your email marketing and boost sales.
Dig it! Klarna & Scotch & Soda invite you to plant a tree.
Let’s get sustainable with Scotch & Soda.
4 ways to leave lockdown in style, prescribed by The Dress Doctor.
Creator spotlight: Santi Zoraidez.
Mr Porter’s lessons on navigating the next normal.
4 ways to adapt to the changing retail landscape.
How to make Facebook and Instagram ads that work.
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10 reasons your business shouldn’t snooze on buy-now-pay-later solutions.
Let’s get sustainable with Kjaer Weis.
What’s “in store” with Pandora.
Train like an Olympian with Klarna’s merchant partners.
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The 2021 Etsies are here: Vote for Klarna’s People's Pick Award winner.
Shopping just got smooother: Klarna acquires HERO.
Klarna named to Fortune’s Best Workplaces in New York list.
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Life (and business!) lessons from Diane von Furstenberg.
What to look for when seeking funding for your business.
Go back-to-school shopping with Klarna's merchant partners.
5 travel insights you need to know for 2021.
Meet Klarna's Small Business Impact Initiative winners & their signature products.
Social media marketing for Gen Z and Millennials.
How to improve your mobile shopping experience.
Tails are wagging: Petco unleashes the power of Pay-in-4 by partnering with Klarna.
The Klarna Small Business Summer Series: What we learned.
Meet Small Business Impact Initiative winner: Satchel & Page.
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Klarna celebrates 20 million US customers.
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Meet Small Business Impact Initiative winner: Dauntless.
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Klarna and retail partners pair style with innovation at NYFW.
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5 leadership principles from Mindy Grossman, CEO of WW International.
2021 Holidays Unwrapped Report: How shoppers are ‘spending’ this season.
How to create a holiday budget (& follow it).
Information about the disturbances to Klarna’s payment methods in Europe on October 2, 2021
How to use Klarna to sleigh the holidays.
Klarna's rewards club Vibe surpasses 2 million US members.
A new solution to elevate your in-store experience: FreedomPay and Klarna.
How to reduce your e-commerce carbon footprint.
Detailed incident report: Disturbances to Klarna’s payment methods in Europe on October 2, 2021
Harry’s CEO: How to build a successful business that gives back.
Gen Z and Millennials are heading to malls for holiday shopping.
The future of shopping is here.
Supporting planet health initiatives with Klarna Give One.
Ohi CEO: How to offer faster delivery and also be good for the environment.
3 trends in beauty & BNPL to watch in 2022.
Klarna sets Black Friday and Cyber Week industry records in the US.
How to create effective livestream shopping events.
Security update - The log4j vulnerability
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Discover the winners of the 2022 Smoooth Move Awards.
Virtual shopping: Step into the future of retail.
Klarna and the Chicago Bulls' new partnership is a slam dunk.
How Klarna created a global marketing campaign with A$AP Rocky.
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Klarna unveils “All-Star Vault” and new lineup of sports retailers.
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Company announcement from CEO Sebastian
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