Wir haben derzeit ein hohes Anrufaufkommen und längere Wartezeiten und empfehlen, dass du uns über den Chat kontaktierst.

Warum wurde mein Kauf mit der Einmalkarte abgelehnt?

The decision whether or not to approve a one-time card is based on an automated decision-making process.

We understand that it can be frustrating to receive a rejection for a purchase despite prior approval. However, our credit check helps Klarna to offer our services to our customers responsibly.

We ask for your understanding that our customer service has no direct influence on the automated decision-making process.

Good to know: If you already have a Klarna Card, you do not need a one-time card – just use your Klarna Card to shop.

Has the retailer rejected the one-time card?

The shop may have rejected the one-time card at the checkout because it does not accept prepaid cards.
We generally refuse purchases from the following shops in order to promote financial well-being and to meet our standards as best as possible:

  • bill or rent payments
  • gift card provider
  • State institutions
  • Medical supplies
  • Online gaming or gambling
  • Rideshare Services
  • Subscription Services
  • Sale of drugs and alcohol

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