Do you have questions about our products, services or our company?

Give us a call or send us an email with the contact form. We’ll respond to your questions promptly.

Please have your customer reference number to hand when you contact us.

Business hours for technical service and support
Monday to Friday: 8:00 a.m. to 10:00 p.m.
Saturday to Sunday: 10:00 a.m. to 5:00 p.m.
Technical/integration service: +49-89-2020889-400
General support: +49 89 2020889-600

Business hours for sales
Monday to Thursday: 9:00 a.m. to 5:30 p.m.
Friday: 9:00 to 5:00 p.m.
Sales: +49 89 2020889-500

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Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Sofort? Please visit our customer service page.

Do you want to start selling with Sofort? Get started right away!

Merchant Support opening hours

Monday to Friday

08:00 - 22:00

Saturday to Sunday

10:00 - 17:00

Bank Holidays

10:00 - 17:00