Administration

Please log in to your merchant account first.

Change bank account for incoming payments:
Click “My Projects” in the left menu. Select the project for which you want to change the bank account. You are now in the first section “Base settings”. Change your data in the section “Bank account” and click the “Save” button at the bottom. You are then requested to enter a confirmation code which we sent by email to the email address stored under “Master data”.

Change bank account for billing:
Go to “My Account” in the left menu and click “Billing”. Please enter the new data and confirm the change by clicking the “Save” button at the bottom.

The invoice will be sent by Klarna by email on the first day of the month covering the previous month unless otherwise agreed. The email address used for this purpose can be viewed or changed as follows:

Please log in to your merchant account first. Then, click “Master data” in the left menu. You can find the invoice email address under “Contact”.

You may download your statements in PDF format under the menu item “Invoices” at any time. If you want to change an invoice, please directly contact bill@sofort.com.

Please log in to your merchant account first.

Go to “My Account” in the left menu and click “Billing”. Please enter the new data which is then automatically stored in the PDF file of your mandate.

For EURO countries:
In this case, the SEPA direct debit mandate will be digitally and automatically activated and “signed”. You do not have to take care of anything but store your data.

For Non-EURO countries:
In this case, please change your data, print and sign the mandate, and fax it to SOFORT GmbH
(Fax number: +49 89 20 20 889 750). You may also send the form by post:

SOFORT GmbH
Accounting
Theresienhöhe 12
80339 Munich
Germany

The new bank account will not be activated until we received the mandate. Until then, the old bank account will remain active or the bill will be sent per invoice. Please bear in mind that a SEPA direct debit mandate may only be issued in countries participating in the SEPA procedure. SEPA payments can only be processed in Euros.

Mandatory identification according to the Money Laundering Act

In the future SOFORT GmbH will be a regulated company under the supervision of the German Federal Financial Supervisory Authority and therefore SOFORT GmbH is obliged to prevent money laundering in accordance with the Directive (EU) 2015/849. Hence, SOFORT GmbH has to verify your company information and the information of those people who control your company (beneficial owners) in order to continue our business relationship and that you as our customer can still use our services.

For this purpose we will send you an Email including a link to our backend where you can check your company details.

In case of any questions, please do not hesitate to contact us at aml-sofort@sofort.com.

We want to thank you for your understanding and look forward to continuing our successful business together.

Best regards, Sofort GmbH