How do I request a new password?

A new password can be requested on the login page of your merchant menu, stating the customer number or alias and the email address registered with us:

Your customer number or alias and the stored email address are required. We will send you a new password promptly. If you do not receive an email within 30 minutes, please contact us per email:

If you cannot log in using your new password, please try again with another browser or delete the cookies from your browser.

Was this article helpful?

Contact us

We can help you as a merchant with all your questions.

Have you made a purchase with Sofort? Please visit our customer service page.

Do you want to start selling with Sofort? Get started right away!

Merchant Support opening hours

Monday to Friday

08:00 - 22:00

Saturday to Sunday

10:00 - 17:00

Bank Holidays

10:00 - 17:00