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How long does it take for my problem to be solved?

The quickest way for you to resolve your problem is to find a solution together with the store. Please contact the store directly so they can update your payment plan accordingly. If you are unable to resolve your problem with the store after 21 days, we will ask you to provide us with more information so we can investigate further.

Once Klarna starts the review, resolution time usually ranges between 20 – 50 days, hence we recommend resolving the issue together with the store even after you’ve reported your problem to us.

Good to know: Klarna manages your payment while the store is responsible for all other aspects concerning your order.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.