Thank you for your patience, we are currently experiencing higher chat volumes than usual, which means our customer service agents' response time is slightly longer than usual. In the meantime, answers to our most commonly asked questions can be found below.

What happens if I can’t pay on time?

  • If we are unable to collect the Pay in 3 payment on the scheduled date, we will try again. If the second payment fails, the amount due for the missed payment will be added to the next scheduled payment.
  • You’ll receive a payment reminder if you’ve missed the due date of your Pay in 30 days statement.
  • If your automated Financing payment fails you can make a manual payment in the app. Any missed payment will be automatically added to the next month’s installment.

Information such as payment holidays and existing, late and unpaid balances is visible on your credit file to other lenders.

If you continue to miss your payments your outstanding debt will be sent to debt collection for recovery. Chat our Customer Service if you are experiencing financial difficulties – we are here to help.

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