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Why is my debt in collection?

If your payment is not registered by the last reminder due date, the debt is transferred to debt collection.

Can I still pay Klarna directly?

Pay in 3 & Pay in 30 days

No, once the debt is sent to collection you will have to contact the debt collection agency directly for payments, questions and settlement information. You can find contact information for the collection agency printed on your debt collection letter.

Financing

Yes, you can pay either directly to Klarna or to the collection agency. Your outstanding balance will then be updated.

To settle your balance through Klarna:

  1. Tap

  2. Choose the order you would like to pay

  3. Tap Payment options and follow the instructions

Any questions regarding fees added for the collection of debt should be directed to the debt collection agency. You can find contact information for the collection agency printed on your debt collection letter.

Good to know: If a payment is late, you will not be able to continue using Klarna until you’ve paid off your debt. Late payments will be reported to the credit bureaus.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.