Why is my debt in collection?
If your payment is not registered by the last reminder due date, the debt is transferred to debt collection.
Can I still pay Klarna directly?
Pay in 3 & Pay in 30 days
No, once the debt is sent to collection you will have to contact the debt collection agency directly for payments, questions and settlement information. You can find contact information for the collection agency printed on your debt collection letter.
Yes, you can pay either directly to Klarna or to the collection agency. Your outstanding balance will then be updated.
To settle your balance through Klarna:
- Go to My Klarna
- Tap Payments and choose the purchase you would like to pay
- Tap Payment options and follow the instructions
Any questions regarding fees added for the collection of debt should be directed to the debt collection agency. You can find contact information for the collection agency printed on your debt collection letter.
Good to know: If a payment is late, you will not be able to continue using Klarna until you’ve paid off your debt. Late payments might also be reported to the credit bureaus.
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