We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

How can I add, remove or change my card or bank account?

To change the card details

  1. Go to Settings
  2. Select Payment methods
  3. Tap Add card or select a stored card and tap Make card primary or Remove your stored card

You‘ll see a temporary authorization hold when you add a new card, which will be released within 5-7 business days.

Please note: Payments for already placed purchases will be debited from the card used to place the purchase. To add a new card for existing purchases, you need to change the card on each purchase.

To change the bank account details

  1. Go to Settings
  2. Select Payment methods
  3. Tap Connect a bank account to add an account or
    select the connected bank and tap Change connected bank account or Remove bank account

Please note: Changing the bank account will cancel any currently scheduled payments. You can reschedule payments after you’ve added a new bank account.

Can’t update your payment details?

  • Check you don’t have any processing payments
  • You can’t change the card within 3 days of a payment due date
  • Make sure the card does not expire within 2 months and is not a prepaid card
  • Ensure the bank is a local country bank

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Monthly financing through Klarna is issued by WebBank, member FDIC. Copyright © 2005-2022 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215. Other CA resident loans made or arranged pursuant to a California Finance Lenders Law license.