How can I make a formal complaint to Klarna?

If something hasn’t quite worked out the way it was supposed to, please contact our Customer Service.

At Klarna, each of our customers is important to us, and we uphold your right to a fair, swift, and courteous service at all times.

To submit your complaint:

  • Contact our

  • File your complaint with one of our trained Customer Service agents

  • Provide us with as much relevant information as possible (e.g., your statement reference), to ensure that we can help you as quickly and effectively as possible

We deal with all complaints promptly, effectively, and in a positive manner and aim to resolve the matter during your initial contact with us. If this isn’t possible, we will keep you updated throughout our investigation, and we will endeavor to resolve your complaint as quickly as possible.

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Please note: If you are dissatisfied with the delivery or the return of your order, read our related

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.