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  1. Klarna
  2. Customer service
  3. Delivery & returns

Delivery & returns

  • How do I cancel my order?
  • My order was cancelled, why am I still being charged?
  • When will my order be delivered?
  • I haven’t received my order. Do I have to pay?
  • I have a problem with the order purchased with my gift card, what should I do?
  • There’s something wrong with my order. Do I have to pay?
  • What happens after I‘ve reported my problem?
  • What should I do if the store doesn’t respond?
  • How long does it take for my problem to be solved?
  • What’s the status of the investigation into my problem?
  • My problem has been solved, what should I do?
  • Why was the investigation of my problem closed, even though my problem has not been solved yet?
  • How do I return my order?
  • How do I return an order purchased with a gift card?
  • How long does it take for my return to be registered?
  • What happens when I report a return?
  • Why did I receive a reminder after returning my order?
  • Can I change my return after it’s been reported?
  • My return hasn’t been registered, what should I do?
  • What’s the status of the investigation of my return?
  • Why was the investigation of my return closed, even though my return hasn’t been registered yet?