Delivery & returns
Returns
- How do I return my order?
- What happens when I report a return?
- How do I return an order purchased with a gift card?
- How long does it take for my return to be registered?
- My return hasn’t been registered, what should I do?
- What’s the status of the investigation of my return?
- Can I change my return after it's been reported?
- Why was the investigation of my return closed, even though my return hasn't been registered yet?
- Why did I receive a reminder after returning my order?
Deliveries
Problem resolution
- What happens after I‘ve reported my problem?
- What’s the status of the investigation into my problem?
- How long does it take for my problem to be solved?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- What should I do if the store doesn’t respond?