Delivery & returns

Deliveries

When will my order be delivered?
I haven’t received my order. Do I have to pay?
I have a problem with the order purchased with my gift card, what should I do?
There’s something wrong with my order. Do I have to pay?

Returns

How do I return my order?
How do I return an order purchased with a gift card?
How long does it take for my return to be registered?
What happens when I report a return?
Why did I receive a reminder after returning my order?
Can I change my return after it’s been reported?
My return hasn’t been registered, what should I do?
What’s the status of the investigation of my return?
Why was the investigation of my return closed, even though my return hasn’t been registered yet?

Cancellations

How do I cancel my order?
My order was cancelled, why am I still being charged?

Problem resolution

What happens after I‘ve reported my problem?
What should I do if the store doesn’t respond?
How long does it take for my problem to be solved?
What’s the status of the investigation into my problem?
My problem has been solved, what should I do?
Why was the investigation of my problem closed, even though my problem has not been solved yet?

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2026 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.

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