My problem has been solved, what should I do?

If your problem was solved, you can easily resolve your issue in the Klarna app. If you report your problem as solved, it’s important to be aware that a problem can’t be reported again. Resolving your issue tells us that the problem has been resolved to your satisfaction.

To report your problem as solved:

  1. Go to

  2. Choose the purchase you want to update

  3. Select Problem solved at the bottom of the page

We will automatically close the investigation and update your payment plan. If any payments are still outstanding for that purchase, you can resume your payment by 

.

Still need help? Contact us

We’re available 24/7.

Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.