What happens if I can’t pay on time?

Sometimes you might need more time to pay – we completely understand!
Depending on the payment method you’ve chosen when making the purchase, you might have the option to change the due date of your statement and pay later. Just log in to the app or click here and select the statement you would like to pay later and see if the option is available for that purchase. If not, then it is not possible to change the date for that statement.

Good to know: Only with our ‘Pay in 30 days’ can you change a scheduled payment date. For all other payment options it is not possible to change the payment date.

What happens if I pay later and will I be charged for paying late?

If we are unable to collect a payment on the scheduled day, we will try again. If the payment is unsuccessful after a second attempt, a late fee of up to $7.00 will be added to your outstanding balance if you paid with ‘Pay in 4 installments’. Missed payments will be added to the total of the next scheduled payment. Late fees will never exceed 25% of your order value. To keep you in the loop, we’ll send you an email notification if your payment was unsuccessful. Please keep in mind if payments get unpaid, you might be blocked from using our payment options in the future.

For Monthly Financing
If the monthly payment due is not made by the due date each month, you can be charged up to $35.00 per missed month. The amount of your late fee will not exceed your minimum payment due.

Note: If you’re going through hardships and need help to plan your future payments, please do not hesitate to contact our customer service team. Let’s find a solution together.

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