How do I return my order?
If you want to return your purchase, please follow these steps:
- Follow the store’s return instructions
Returns are subject to the store’s return policy, so please check the store’s website for information on their return policy and instructions on how to make a return.
- Let us know you’ve returned items
If the due date is approaching and you need extra time to solve the return with the store, just let us know that you are waiting for a return to be registered, by pausing your payments. Pause your payment plan by logging in and choosing the purchase you returned and then selecting Report a return.
- Save the tracking information
If your return is not registered by the store, we can only support you if you can provide us with the package tracking information. If you have returned goods ordered online to the physical store, please keep proof of the return until it has been processed.
- Check the My Klarna for updates
Once the store has adjusted your Klarna invoice, we will notify you or send you an email with the new amount to pay. How your refund will be processed depends on the payment method you have used. If you have any questions regarding the status of your return or refund eligibility, please contact the store directly.
Good to know: Please also follow the steps above in the case of a partial return.
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