We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

What should I do if the store doesn’t respond?

If you have contacted the store to solve your problem but haven’t had any success, you can inform us about your issue by reporting a problem for the order.

As soon as you’ve reported your problem your payments are paused. This gives you extra time to find a solution with the store. Ensure to save all relevant documentation. For us to be able to support you, you must provide us with necessary information upon request.

Good to know: Keep an eye on your email inbox as we may contact you after 21 days to request additional information.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank, member FDIC. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215.