Please wait 3 days, then check the Klarna app to see if your payment has been received. You can confirm receipt of your payment or check your payment status in the Klarna app.
We always send you an email confirmation when we receive payments. You can also view real-time notifications and updates about your payment in the Klarna app.
I paid by bank transfer
Bank transfers take a few days to process.
If you paid your invoice by bank transfer, you might receive a friendly reminder while your payment is still being processed. This can happen if you made the transfer close to the due date. If your payment is already on its way, you can simply ignore the reminder.
My payment hasn't been received
If your payment hasn't been registered after 3 days, please check:
Whether the amount was debited from your bank account
That the payment recipient is Klarna and the payment information you used is correct
Make sure you didn't accidentally pay the store directly. If you did, please ask the store for a refund, as your Klarna invoice is still outstanding and needs to be paid
If your payment hasn't been confirmed after 3 days, please let us know.
Go to Payments and select the purchase you paid for
Select Report a problem > Payment not registered and follow the instructions to pause your payment
Please keep your payment receipt, such as a screenshot with the reference. We'll email you if we need proof of payment.
Log in to the app to get updates about your payment.