• For shoppers
  • For business

How do I report suspected fraud?

If you think you've been a victim of fraud, please report it in your Klarna account right away, and we'll pause your payment plan:
  1. 1.
    Log in to the app
  2. 2.
    Go to Payments
  3. 3.
    Select the unauthorized purchase.
  4. 4.
    Select Report a problem then I suspect identity theft
  5. 5.
    Follow the instructions to complete your report
If you don't have the app, contact us.
Note: After you report the issue, keep an eye out for messages from Klarna, as we may need more information from you.
Should I also report this to the authorities?
Yes, if you believe someone made an unauthorized purchase in your name, you should report it in the app first and then immediately contact the authorities.
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