I haven’t received my order. Do I have to pay?

No, you do not need to pay for your order until you have received all your purchased items.

If you haven’t yet received your order and the due date is approaching, we kindly ask you to do the following to avoid any fees:

  1. Track your delivery
    Use the tracking number provided by the store for updates on your order’s estimated delivery date.

  2. Contact the store
    If no shipping information is available or your delivery is delayed, please contact the store directly. Only the store is able to help you locate your delivery or potentially replace your purchase if it got lost in the mail.

  3. Let us know you haven’t received your order
    While you’re trying to find a solution with the store, make sure that you don’t miss any payment due dates by

    to let us know you are still waiting for your delivery. Choose the purchase you’re still waiting to be delivered and select Report a problem. You’re covered by !

  4. Check the app for updates
    As soon as you’ve reported your problem, your payment plan will be paused until you’ve found a solution with the store. Your payment plan will be updated accordingly when the store updates your order.

  5. Keep an eye on your email and notifications
    If no updates have been made to your payment plan and you still haven’t received your order, you will be asked to provide additional information so we can support you and start an investigation. It’s important that you save all relevant documentation until the issue is resolved.

Good to know: Please also follow the steps above if you’ve only received part of your order.

Waiting for a delivery from Wish?
To check the status of your delivery from Wish, follow these steps:

  1. Log in to the Wish app or and select Order history in the menu

  2. Choose the products you have not yet received

  3. Select Track your order for more information

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.