My return hasn’t been registered, what should I do?

Only the store knows the status of your return and can adjust the total amount of your purchase. Because of this, we advise you to contact the store directly. Once the store has registered your return, your invoice will be adjusted and you will receive an email and app notification. Potential repayments will be processed within 14 days. How your refund will be processed depends on the payment method used.

Submit the returns information at any time in the app – follow the prompts to enter the tracking details & the date you made the return. If after 21 days your return is not registered correctly by the store we can always support you if you’ve provided the required returns information.

And always be sure to keep copies of your correspondence or proof of your attempts to contact the store.

Related articles

Was this article helpful?

Yes, it was helpful
No, I still need help

Still need help? Contact us.

We're available 24/7 via chat.

or Call us

Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.