My return hasn’t been registered, what should I do?

Only the store knows the status of your return and can adjust the total amount of your purchase. Because of this we advise you to contact the store directly. Once the store has registered your return, your invoice will be adjusted and you will receive an email and app notification. Potential repayments will be processed within 14 days. How your refund will be processed depends on the payment method used.

If the store has not received your return or you are unable to find a resolution together make sure to keep an eye on your notifications and inbox, you will receive a request from us to provide additional information in regards to your issue. Ensure to keep all relevant documentation. We can only support you if you provide us with the necessary information upon request.

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