Where can I find my payment plan?

To view all your payment plans:

  1. Go to Payments to see your orders
  2. Select an order to view your payment plan

We’ll also send you an email with the payment plan when the store ships your order. If you don’t see an email from Klarna in your inbox, make sure to check your spam folder as well.

I still can’t find my payment plan

If you don’t see the order you are looking for in the app:

  • Verify you logged in with the same email address you used to place the order
  • Check you received the confirmation email from the store and log in with that linked email
  • Chat with our customer service to change the email address connected to the order

We recommend always using the same email address when shopping with Klarna.

Good to know: If you place an order by signing up with Apple ID with a hidden email address you won’t be able to see the order in the app as it is linked to a random email address. Chat with our Customer Service to change the email address linked to the order.

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Copyright © 2005-2023 Klarna Bank AB (publ). Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Klarna Bank AB offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Klarna Bank AB (publ) registered and head office: Sveavägen 46, 111 34 Stockholm, Sweden. A Swedish public limited company (publikt bankaktiebolag) registered with the Swedish Companies Registration Office with organisation number: 556737-0431.