If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

Does Klarna display different ads for returning customers?

Yes. Our personalized ads are similar to normal ads but greet the user by name (such as ‘Hey Anna’). The user can click on their first name and opt out from this experience if they want to, but based on our data and research, users rarely opt out. This feature creates trust with the help of the Klarna brand.

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