If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How can I add users to Disputes?

To add new users, go to the Users section in the Merchant portal and click on Invite user. After you’ve entered the requested information and assigned relevant permissions, click on Send invite.

As the last step, check if users who will handle disputes have the correct access.

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