If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How do I change an administrator for my Merchant portal account?

If your account has multiple administrators, any administrator can make changes to administrator access via the Merchant portal. Go to the Users section and update any existing user’s role or add a new administrator by clicking on Invite user. Enter the new email address, along with the desired user role, and click on the Send invite button. An activation email will be sent to the new user.

If the only administrator has left the company, contact Merchant support for further assistance.

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