If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How do I make sure Klarna uses my logo in customer communications?

In the Branding section of the Merchant portal, you can upload your logo to ensure that Klarna uses the correct brand in customer communications.

For the best shopper experience and brand visibility, it’s also a good idea to add the following assets:

  • Your brand’s name
  • Homepage URL
  • Facebook profile URL
  • Instagram profile URL
  • Klarna app feature image and icon

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