If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

How do I remove a user in the Merchant portal?

Go to the Users section in the Merchant portal and click on the email address you want to remove. In the User details page, switch the status from ‘Active’ to ‘Inactive’ and click on Update user details to save the changes. The email address will be disabled, and the user will no longer be able to log into the Merchant portal.

You can also delete the user by clicking the Delete user button in the top right corner.

 

Good to know: to access the Users section, you need to be an administrator user in the Merchant portal. If you don’t have administrator access, contact someone at your company who is an administrator (usually that’s the person who gave you access).

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