If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

I’ve lost my Klarna API credentials. What should I do?

No problems at all! Go to Settings in the Merchant portal and click the +Generate new Klarna API credentials button to get a new set of credentials. For security reasons, disable the old Klarna API credentials no longer in use. And don’t forget – you’ll need to update your integration with the new API credentials.

All checked? Great, then you can continue using our services.

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