The integration is not working. What should I do?
Here are some troubleshooting tips for all platforms.
If you can’t see Klarna listed as an option in checkout, it might be because:
- Klarna’s plug-in is not activated
- The page with terms and conditions is not linked
- Another plug-in is disrupting Klarna’s plug-in
- The design of your webshop, meaning your theme, is not compatible with Klarna’s plug-in
If Klarna is showing as an option in checkout, but is unable to complete an order, it might be because:
- Test mode has been turned on, and should be turned off
- Your Klarna API credentials are not entered in the correct location, or have not been entered yet
- An incorrect version of the Klarna plug-in has been installed
For platform-specific guides, check out our Docs site.
Need more help? Contact our Merchant support.
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