The integration is not working. What should I do?
If your integration is not working, start by checking the following:
- The test mode is switched off
- Klarna API credentials are entered in the correct place in your plug-in
- You have the correct version of the Klarna plug-in installed
If you can’t see Klarna’s iframe, it might be due to:
- Klarna’s plugin is not being activated
- The page with terms and conditions is not linked
- Another plug-in is disrupting Klarna’s plug-in
- The design of your webshop, meaning your theme, is not compatible with Klarna’s plug-in
Need more help? Contact our Merchant support.
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