What are my merchant responsibilities in case of a dispute?

You’ll receive a dispute request in the Disputes section in the Merchant portal where we’ll ask for relevant information regarding each dispute. You’ll need to reply before the dispute deadline, so make sure not to miss this.

Good to know: we want to make sure you don’t miss anything. That’s why reminders are sent to you 3 days before the dispute deadline. We’ll send the reminders to the email address you registered during your sign-up for the Disputes access in the Merchant portal.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards in the Klarna App, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.