If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

What do I need to do when there is a delivery delay?

Whenever your customer is not going to get the order on time, you need to postpone the invoice due date.

Your customer also needs to pause the invoice in the Klarna app to avoid receiving a late fee. The customer will then pay for the order when it arrives.

Was this article helpful?

Yes, it was helpful
No, I still need help