If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

What is required to work with Klarna?

Meeting our ethical standards

Every successful business relationship is built on a solid foundation. And to begin ours, your business needs to operate in line with Klarna’s ethical guidelines.

We strive to have a positive influence on the market. So we only work with retailers whose activities adhere to Klarna’s vision of making payments and e-commerce safer.


Website requirements

Your website is very often the first impression for potential shoppers. To ensure credibility, we ask that you have the following information on your site:

  • Registered business name
  • Prices on products including transaction currency
  • Product description
  • Terms and conditions
  • Your business contact details including either an email address or phone number
  • Return policy
  • Shipping policy (if shipping costs are added, the amount needs to be specified)
  • Estimated delivery time



  • Your URL must be live
  • Your URL must not redirect to another website
  • All links on the webshop must work and no error messages should appear

Having these details sorted out before submitting your application will speed things up for both of us — and you’ll be offering our services to your shoppers in no time.

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