If you have received an SMS request to confirm your verification code on behalf of customer service, please reach out to Klarna immediately via the app. Verification codes should never be shared.

Where do I find my contract?

If you signed up online and completed your application via Klarna.com, your contract is part of the Terms & Conditions of your application. Log in to your Merchant portal account and go to the Products section. Open your application, and at the bottom of the page, you’ll find a confirmation copy of Klarna’s Terms & Conditions — in this case, your contract.

If you signed up through our Commercial sales team, then you received your contract via email. If you can’t locate it, your Klarna account manager can provide a copy.


Good to know: our contracts are available in English, Swedish, and Finnish.

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