Why did we receive an email from the customer that wasn’t sent from their private email address?

Our common customer sent you this email to ask for help with their order via the Klarna app instead of their private email address. For this purpose, we created a unique email address to forward questions from the customer to your support team.

Good to know: All replies to this email address will be available to the customer in the Klarna app.

What do we do when we receive a customer email sent from the Klarna app?

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215.

Why did we receive an email from the customer that wasn’t sent from their private email address?

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