We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

How can I request the deletion of my personal data?

If you have decided to stop using Klarna, you can handle the deletion of personal information directly in the app.

To delete your card information:

  1. Go to Payment methods
  2. Choose the card you want to delete
  3. Tap Remove your saved card and choose Remove connected card

To turn off your payment autofill information:

  1. Go to Settings and navigate to Privacy & Security
  2. Choose Autofill at purchase
  3. Tap the toggle to turn off the autofill feature

To stop receiving marketing emails from us:

  1. Go to Settings and navigate to Notifications
  2. Find Marketing emails
  3. Tap the toggle to turn off Receive marketing emails

If you wish to limit the sharing of data with third parties, have all your personal information deleted or receive a data transcript, chat with our Customer Service and submit a request.

Good to know: As a financial institution, there is certain personal data we are required to store in order to stay compliant with banking laws and regulations.

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Monthly financing through Klarna is issued by WebBank, member FDIC. Copyright © 2005-2022 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215. Other CA resident loans made or arranged pursuant to a California Finance Lenders Law license.