I don’t recognize a charge, what should I do?

If you receive an email or see a charge linked to Klarna that you don’t recognize, report the unauthorized charge to us.

Before reporting a charge as unauthorized, first, check that:

  • You are the only person in your household who has used your account to shop

  • You did not select Klarna at the checkout on a store’s website without noticing

  • You did not receive an order confirmation or email from Klarna on or around the date of the purchase

  • It‘s not a charge for a previous order that has been billed separately

  • It’s not a possible authorization hold for a pending purchase

If you still do not recognize this Klarna purchase and you believe you may be a victim of identity theft, report it to us directly in the app or by

our customer service.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.