We are currently experiencing higher call volumes than usual. We apologize for the longer waiting time for customer support. The answers to our most commonly asked questions can be found below, thank you for your patience.

If the store only confirms part of my order will my payment plan be adjusted?

Yes. If only part of your order has been shipped by the store, your payment plan is automatically adjusted before your 3rd payment is withdrawn. The adjusted payment plan then reflects the refunded amount of any missing items.

If the missing items of your order are then shipped after your 3rd payment is withdrawn, the shipment is listed in the app as a separate order with a new payment plan.

Did you use a One-time card?

Klarna will automatically adjust your payment plan after 14 days. But you can manually request the unused amount be refunded right away:

  1. Go to Payments
  2. Choose the incorrect payment plan
  3. Tap Refund unused card amount

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Monthly financing through Klarna is issued by WebBank, member FDIC. Copyright © 2005-2022 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215. Other CA resident loans made or arranged pursuant to a California Finance Lenders Law license.