What’s the status of the investigation into my problem?

You can always check the status and outcome of the investigation in the Klarna app.

  1. Go to Orders
  2. Select the purchase you want to check
  3. Find the details regarding the investigation in the information box

Good to know: Be sure to check your emails because after 21 days we will contact you for additional information.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank, member FDIC. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2023 Klarna Inc. NMLS #1353190, 629 N. High Street, Third Floor, Columbus, OH 43215.